Vertical AI Platforms for the Next Era of  Water Utility Transformation

Connecting Water Customers, Workforce, Infrastructure, and Intelligence with One Platform

The Vertical AI Platform
Water Utilities Rely On
across 47+ Countries

SEW.AI's end-to-end Vertical AI platform provides a digital ecosystem that connects every dimension of water providers - customer experience, field workforce, infrastructure management, and business intelligence - in one unified platform that replaces fragmented point solutions and accelerates long-term digital transformation.

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Reduction in Water Loss

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Decrease in Call Volume

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Lower Cost-to-Serve

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Conservation Program Adoption

Stories of Success

Choosing SEW.AI wasn't just about implementing new technology. It was about partnering with a team that understands the water industry and shares our commitment to delivering exceptional service to our customers and communities.

Story of Oklahoma City Water Utilities on Modernizing Water Customer Service Through a Connected Digital Platform

City of Toledo’s Journey to Citizen Empowerment and Modernizing Water Customer Service using Digital Innovation

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Australia’s Largest Water Utility’s Digital CX Transformation

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The SEW.AI Difference

What Makes SEW.AI Different for Water Utilities

End-to-End Connected Platform

One unified ecosystem across Customer 360, Workforce 360, Business 360, and Infrastructure 360 - purpose-built for water utilities

Vertical AI for Water

AI trained exclusively on water utility data - from leak detection and consumption patterns to compliance and conservation

3,000+ Pre-Built Utility Integrations

Seamless connectivity with AMI, GIS, CIS, MDM, SCADA, EAM, and every major water utility backend system

Multi-Persona Water Experience

Tailored digital experiences for every stakeholder - residential customers, commercial accounts, builders, landlords, field technicians, and administrators

Water Conservation Intelligence

AI-powered leak detection, water disaggregation, consumption analytics, and conservation program management – advancing water literacy and driving reductions in water loss across utility networks

Future-Ready Water Infrastructure

Modular, cloud-agnostic, and fully scalable - built to grow with your utility and adapt to evolving regulatory, climate, and customer demands

CX Intelligence

Intelligent and Personalized Water Customer Experience

Multi-persona digital experience for residential, commercial, builders, landlords, property managers, and agencies
Flexible payment options and arrangements, budget billing, and affordability programs with omnichannel payment support
Omnichannel continuity across web, native mobile app, IVR, email, textm WhatsApp, and AI Agent
AI-powered water disaggregation with appliance-level consumption insights, leak alerts, and personalized conservation recommendations
AI-driven rate plan optimization, program management, and digital marketplace integration
End-to-end self-service across service management, outage reporting, usage tracking, and account management

Field Service Intelligence

AI-Powered Field Operations for Water Utilities

Automatic scheduling, dispatching, and route optimization based on worker skills, location, and real-time availability
End-to-end work order, asset lifecycle, and smart meter management across the entire water service territory
GIS-integrated smart maps with real-time water network visibility
Tech-en-Route live tracking with automated customer notifications and field-to-control-center collaboration
Mobile workforce enablement with on-demand training, safety compliance, and damage assessment
Predictive and preventive maintenance with asset health scoring to improve infrastructure and service reliability

Operations & Intelligence

Connected Business Operations for Water Utility Excellence

360-degree customer view across usage, service history, payment behavior, and communication preferences
Conversational AI providing instant query resolution, billing guidance, compliance support, and next-best-action recommendations
Omnichannel communication and campaign management for targeted conservation programs, proactive alerts, and personalized customer outreach
Automated case management, complaints, and violation workflows with intelligent routing and seamless AI-to-live agent handover
Revenue assurance, billing accuracy, and fraud detection to protect utility revenue and reduce financial leakage
Rebate and conservation program orchestration with AI-driven enrollment tracking and water savings reporting

Water Intelligence and Analytics

From Water Data to Operational Intelligence

Vertical AI algorithms analyzing flow patterns across the network with automated utility and customer notifications
Water disaggregation with anomaly detection, high usage identification, and personalized conservation recommendations
Predictive asset health monitoring, infrastructure lifecycle scoring, and non-revenue water loss quantification
Regulatory compliance reporting, water quality violation tracking, and geo-tagged complaint analytics
Demand forecasting, drought management, and flow anomaly detection for long-term water resource planning
Executive dashboards with real-time KPIs across customer, workforce, infrastructure, and financial performance

Industry Insights and Perspectives

10 Important Digital Transformations in Energy & Utilities

Discover 10 key digital transformations shaping energy and utilities this year and beyond — from Vertical AI and People+AI, with exclusive insights

Driving Change for a Water-Secure World  with Vertical AI Platforms

Driving systemic change for water security with Vertical AI. Explore how AI innovation and connected platform approach tackle global water challenge

SEW.AI COSMOS Utilityverse 

Powered by Vertical AI, SEW.AI COSMOS connects Customers, Workforce, Business, and Grid Intelligence in one unified platform

Vertical AI Platforms for the Next Era of Water Utility Transformation

The Vertical AI PlatformWater Utilities Rely On across 47+ Countries

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Stories of Success

The SEW.AI Difference

End-to-End Connected Platform

Vertical AI for Water

3,000+ Pre-Built Utility Integrations

Multi-Persona Water Experience

Water Conservation Intelligence

Future-Ready Water Infrastructure

CX Intelligence

Field Service Intelligence

Operations & Intelligence

Water Intelligence and Analytics

Industry Insights and Perspectives

10 Important Digital Transformations in Energy & Utilities

Driving Change for a Water-Secure World with Vertical AI Platforms

SEW.AI COSMOS Utilityverse

Vertical AI Platforms for the Next Era of  Water Utility Transformation

The Vertical AI Platform
Water Utilities Rely On
across 47+ Countries

Driving Change for a Water-Secure World  with Vertical AI Platforms

SEW.AI COSMOS Utilityverse 