Energy Disaggregation

Intelligent Way to Optimize Energy Use and Building Superior Customer Engagement

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Energy Savings Powered By SEW's Digital CX Platform

SEW’s Digital Customer Experience (CX) Platform offers advanced energy disaggregation capabilities to utility customers down to the individual appliance level. Build on AI/ML foundation, we detect and extract valuable user consumption data and convert them into intelligent insights. The platform analyses home energy data to discern how much energy is used for heating, cooling, lighting, etc., which in turn help utilities better forecast demand and provide customers with more ways to save energy.

  • Improve customer engagement and help customers understand their consumption. Show itemized Appliance Level consumption insights
  • Leverage AI/ML to understand customer behaviour and improve capacity planning
  • Send omnichannel proactive notifications for high usage, budget, breakdown and more across channels such as email, push, IVR, chatbot, text etc
  • Send powerful and contextual messaging, personalized to customer segments, inclusive of appliance alerts, rate plan recommendations, TOU alerts, high usage etc.
  • Real-time tracking of appliance-level energy consumption and identify appliances that could participate in demand response
  • Intelligent Reports and dashboards built on behavioural science principles to create personalized Energy Savings and Rebate programs for different customer segments
  • Build Behavioural Energy Efficiency and leverage Savings Program Recommendations powered by disaggregation results
  • Deliver personalized and dynamic Home Energy Reports (HERs) to millions of energy customers
  • Empower customers with intelligent insights gathered from Peer Comparison, Surveys, and Audits
  • Integrated with digital marketplace for energy efficiency purchases
  • Leverage the results to detect Leak, Loss, and Theft Anomalies
  • Reduce call centre traffic by offering more details in consumption and billing on across communication channels
  • Built by Data Science and utility industry experts, who understand the future of energy and provide best-in-class solutions
  • Energy Disaggregation that supports 5 Star customer engagement, smart grid planning, distributed energy resources (DERs) and electric vehicle (EV) management and more

Platform Benefits

  • Increase customer savings
  • Drive digital adoption and self service
  • Improve customer satisfaction and experience
  • Improve load and grid planning