Thought Leadership, Insights, and Stories

Leader Speak

  • Leader Speak

    The X Factor of Field Workforce Experience

    In today's rapidly evolving business landscape, optimizing the performance and s...

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  • Blog

    Show Me the Carbon (… and the Money)

    In this blog, we outline some real-life case studies and explore how utilities c...

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  • Second to None

    This blog covers the core steps for creating utility customer partnerships by es...

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  • The Smarter Side of Utility CX

    Since the dawn of the CX movement in the early 2000s, utilities have been riding...

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  • Leader Speak

    Looking Ahead to 2022- Deepak Garg’s Diary Entry

    An excerpt- As people change, their behaviours change, so do outlook and life go...

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Video Stories

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Thought Stories

Finding the Missing Piece of the Puzzle: People Empower...

Unleash the passion for sustainability and carbon neutrality, realizing that success requires people empowerment through digitalization and AI/ML as our secret ...

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Solving for Customer Engagement: How NiSource is Levera...

Recognizing the evolving needs of their customers, NiSource embarked on a comprehensive business transformation project. Know more how NiSource has successfully...

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Say Goodbye to Downtime and Hello to Efficiency...

Our latest blog explains the driving factors behind the shift towards predictive asset management, starting with the crucial role of data. It discusses the tran...

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