Thought Leadership, Insights, and Stories
Trending Stories
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How SEW's Digital CX Platforms Help Utilities Keep Up w...
In a recent discussion with ASUG, Deepak Garg, Founder & Co-CEO, SEW shared insights on critical AI, CX and innovation imperatives for utilities.
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Pioneering the Next Era of Energy-Water Innovation with...
Discover how SEW leverages AI to enhance digital capabilities in the energy and water. Learn about the benefits of People + AI for utility innovation. ...
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Modernizing Citizen Experiences: Why Local Governments ...
In our latest blog, explore how AI-powered platforms can drive elevated citizen experiences and help local bodies build trust among the community!
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Powering Grid + People for a Sustainable Future ...
Explore how the synergy between People and AI is reshaping modern utilities in the constantly changing energy landscape.
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How Utilities Can Enhance Customer Experience During Ex...
Learn how utilities can improve their response to extreme weather outages with effective communication, outage reporting, real-time updates, and advanced techno...
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Building a Sustainable Energy Future: C&I Customers and...
Discover how C&I customers and utilities can lead the way in building a sustainable energy future through AI innovation and strategic partnerships. ...
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Transforming Energy Accessibility with AI Innovation...
Discover how adopting an approach for People+AI approach can help utilties and agencies promote energy equity among low-income groups.
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Empowering Customers for a Sustainable Future...
The utility industry faces evolving consumer expectations due to sustainability trends. Embrace intelligent marketing to build lasting relationships. ...
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"Vertical-Specific AI Chatbots Have You Heard about the...
Discover how the Vertical-Specific AI Chatbots for utilties are revolutionizing customer experience. Uncover the role of conversational AI and more.
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SEW | SmartWX | Water Sustainability and Connected Pla...
Explore insights on aging water infrastructure, connected platforms and predictive analytics to ensure sustainable water management
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The Energy Equation: Balancing Affordability and Equity...
Discover the intricate balance between affordability and equity in the energy sector, as we explore solutions and challenges in ensuring access to essential ser...
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Pioneering Progress- Transforming Customer Experience w...
Discover how the future of customer experience in utilties is reshaping with emerging trends. Uncover the role of chatbots, vertical AI & analytics. ...
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Celebrating the Udbhav of People+AI
Discover SEW's Energy Tech AI and Innovation Hub. Learn how this facility seamlessly marries Bharat's rich heritage with technology. Bharat's rich heritage with...
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From Silos to Synergy: Preparing Utilities for Next-Gen...
Utilities need to evolve beyond the siloed approach to AI-powered connected experience. Explore strategies for crafting a connected experience.
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Unlocking Utility Excellence: The Journey with Connecte...
Exploring the pivotal role of technology and connected platforms in achieving operational excellence within the utility sector
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Towards a Connected and Intelligent Energy Future: Key ...
Here is a quick recap of SEW at DistribuTECH incase you missed it! Explore the headlines made by SEW at the DistribuTECH International 2024!
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Riding the Wave of AI Sustainable Energy: Bright Future...
Explore the latest trends and must-dos for utilities in Bharat to accelerate the wave of sustainable energy development leveraging modern technologies ...
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Harnessing Cloud Technology and Vertically-Powered Plat...
In the current technology-driven environment, the proliferation of IoT, connected asset infrastructure, AI/ML powered platforms, and digital twins has transform...
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A Strategic AI-lly: Transforming the Energy and Water E...
Unlock a sustainable future with AI! From net-zero transitions to clean energy, AI is shaping a green utility industry for a cleaner planet.Delve into critical ...
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Utility Service Excellence : Ensuring Uninterrupted Mis...
Today, utility field workers navigate through the intricate web of infrastructure ranging from DERs, complex smart grids, smart meters, EV charging infrastructu...
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SEW Positioned as a Leader in IDC MarketScape Report fo...
SEW named IDC Leader in Digital Customer Engagement for Utilities. Smart CX empowers utilities with AI-driven innovation for the digital age.
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People + AI for a Better Tomorrow: Learnings and Lesson...
From crafting customer centric approach to leveraging AI, dive into the lessons & learnings from WE3 Summit, a global movement to reimagine future. ...
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SEW Named a Major Player in IDC MarketScape Report for ...
SEW, a leading digital platform provider for global energy and water utilities, has garnered recognition as a Major Player in the IDC MarketScape : Worldwide Ut...
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Beyond Buzzwords: The Strategic Role of AI-Powered Digi...
Description - In the era of digital transformation, industries across the globe are witnessing a revolution that transcends conventional boundaries. By integrat...
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Top 4 Business Drivers Enhancing Asset ROI in Utilities...
In an era marked by unprecedented changes in the energy landscape, utilities find themselves navigating through a myriad of challenges, from regulatory uncertai...
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Unleashing Innovation: Inspiring Stories of SEW Digital...
In a world constantly propelled by technological advancements, acknowledging and celebrating innovation is not just a formality but an essential pillar of progr...
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Embracing the Power of AI: Ten Use Cases Redefining the...
Discover how utilities can embrace the power of AI technology and elevate customer experience and field service efficiency
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Elevating Workforce Experience: How Intelligent Connect...
Explore AI-driven automation, digital self-service, and more through intelligent connected workforce experience platforms for utility transformation! ...
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Mixed Reality: A Game Changer for Utility Field Service...
Learn how mixed reality helps in transforming field service operations with use cases like hands free operations, remote collaboration and more!
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The Power of AI / ML and Automation-Driven Platforms in...
This informative article by Tony Williams (VP, Mobile Workforce Experience) delves into the emerging advancements in utility field workforce management, powered...
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Beyond the Map: Leverage Location Intelligence for Smar...
Utility Field Service is undergoing a rapid transformation which is fuelled by digital advancements in technology. Explore this blog to understand how location ...
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Delivering Connected and Superior Outage Management ...
Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might leave their cu...
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Winning Story of Improving Customer Satisfaction and Ex...
When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers demand 24*7 co...
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Debunking Misconceptions: Unmasking the 7 Truths about ...
Unveiling the realities of field service management, this insightful article debunks 7 common misconceptions and reveals the true value of technology in this es...
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Solving the Net Zero Equation
Decoding the equation and exploring innovative strategies to surpass mere mathematics, aiming to achieve zero carbon emissions through holistic approaches encom...
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SEW Welcomes Tonic Worldwide to Amplify Energy and Util...
SEW and Tonic Worldwide share a passion for creating superior digital experiences that enhance the human condition. With Tonic joining the SEW family, SEW is we...
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Itron Expands Collaboration with Smart Energy Water (SE...
They aim to share data effectively and empower consumers using Itron's distributed intelligence ecosystem and advanced metering infrastructure (AMI) data ...
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SEW Acquires 3Insys - Provider of an Agile iPaaS Integr...
3Insys brings expertise in system integration, data integration, identity management, API management, and robotic process automation, enabling SEW to simplify s...
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SEW and Utility Solutions Partners (USP) Partner to Acc...
This collaboration aims to deliver end-to-end digital customer and workforce experience platforms, optimizing business processes and enhancing cost-effectivenes...
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SEW Completes Acquisition of CHOICE Technologies to Dri...
The acquisition strengthens SEW's ability to provide end-to-end digital customer and workforce experience platforms, while also offering comprehensive solutions...
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Solving for Customer Engagement: How NiSource is Levera...
Here’s a story of innovation and success from NiSource – one of the leading energy providers in the United States. Read the blog and experience first-hand, ...
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7 Myths around Customer Experience Debunked...
The secret sauce to customer experience can be tasted when these 7 persistent myths are busted. Breaking down these myths reveals a nuanced picture of what’s ...
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UK’s Leading Water Management Service Provider, Water...
Smart Mobile Workforce (SMW)® Platform by SEW is Helping Waterscan to Automate the Field Service Processes, Reduce the Operational Complexities and Scale Up Se...
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Smart Energy Water Joins the Elites INC 5000 List. Reco...
Spurring Innovation in Global Energy and Water Utilities, SEW’s Cloud Platforms Build Superior Digital Customer and Workforce Experiences ...
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Smart Energy Water Joins Esri’s Partner Network Globa...
Smart Energy Water (SEW) Enhances its Platform Capabilities to Build Superior Customer and Workforce Experiences for Global Energy and Water Utilities ...
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Delighting Customers through Digital Self-Service Platf...
Smart Energy Water and Tech Mahindra deliver stellar customer experience service to Saudi Arabia's first private integrated power & water utility company. R...
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Charting the Course of Field Workforce Transformation- ...
In this whitepaper, we follow the core of the Utility Field Workforce Transformation, the driving factors, and where WX is heading. We disintegrate a moder...
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Smart Energy Water Positioned as a Leader in Latest IDC...
A new IDC MarketScape report from International Data Corporation (IDC) has recognized Smart Energy Water as a “Leader” in digital customer engagement soluti...
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Smart Energy Water Recognized as Most Promising Utiliti...
Awarded by CIO Review, the listing included companies that are at the forefront of providing innovative solutions to utilities. SEW is applauded for the notewor...
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Mr. Deepak Garg Recognized as an Entrepreneur Of The Ye...
Ernst & Young LLP (EY US) announced that Mr. Deepak Garg, CEO and Founder of SEW as an Entrepreneur Of The Year® 2021 Pacific Southwest - Orange County Awa...
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The Other Worldly Story if Utility Co. and Millennials...
The dabble between Utility Co. and Millennials is not new. Here’s the other worldly story from the life of utility co. as he grows up to befriend millennials ...
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Deepak Garg, CEO/Founder, Smart Energy Water accepted i...
Deepak was vetted and selected by a review committee based on the depth and diversity of his experience. Criteria for acceptance include a track record of succe...
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Leader Speak
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The Power of People+Honest AI for Energy and Water
Discover SEW's vision for sustainability by combining People+Honest AI to revolu...
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Chief Strategy OfficerShow me the Carbon (…and the Money)
At the end it is about ‘Inspiring and Courageous Leadership’ and ‘Personal...
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Second to None
This blog covers the core steps for creating utility customer partnerships by es...
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The Smarter Side of Utility CX
Since the dawn of the CX movement in the early 2000s, utilities have been riding...
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Leader SpeakLooking Ahead to 2022- Deepak Garg’s Diary Entry
An excerpt- As people change, their behaviours change, so do outlook and life go...
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More Leader Speak Read More
Video Stories
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SEW now has a New Home in Irvine
Great ideas germinate at a great workplace. And with a focus on creating a dynamic workplace and center of innovation, we proudly announced the new heart of SEW...
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The evolution of utility customer innovation...
In our session with Linda Mattes, we heard her thoughts on utility customer innovation. Watch the video and understand the What and How of digital evolution. Ge...
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Less talk and more action on clean energy & sustai...
In our 2022 premiere episode, we heard Deepak Garg, CEO and Founder, Smart Energy Water speaking with Paul Lau, CEO & General Manager, SMUD about their revo...
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Darren Brady- Chief Customer Officer, SEW on Adapt...
Utilities, Customers, Regulators, Governments and everyone in the energy-water ecosystem need to work together for fighting climate challenges. Watch Darren Bra...
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Deepak Garg Wins the 2021 Excellence in Entreprene...
This award recognizes individuals who exemplify the American entrepreneurial spirit – individuals who, by their creativity and determination, have established...
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The Utility Digital Revolution with George Hunt ...
George Hunt, Chief Strategy Officer, Smart Energy Waters shares his insights on the Digital Revolution in the Utility Industry. Watch to learn what Asian Utilit...
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George Hunt, Chief Strategy Officer-SEW on Connect...
Hear SEW Chief Strategy Officer speak on the need to build a connected ecosystem, enabling the energy-water transition and fostering close citizen-utility conne...
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Leadership 2022 – Deepak Garg showing us the way...
Why not make 2022 the year when we scale Intelligent Connections to build a secure Energy-Water Future? Hear from our CEO and Founder, Deepak Garg on how the en...
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Leadership 2022 – Harman Sandhu’s take on prom...
In 2022, let’s put intelligence to action. Hear from Harman Sandhu, President, Smart Energy Water on what industry themes will be prominent this year. And the...
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Deepak Garg on Connecting Billions of People...
SEW vision is to engage, educate and empower everyone with digital platforms, with people central to the energy-water revolution. Hear Deepak Garg, CEO and...
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Innovation in the Water Sector and What we can do-...
Successful customer and community engagement is an opportunity water providers cannot afford to miss. Hear Steve Arthur, VP- Global Engagement, SEW share h...
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Thought Stories
From Innovation to Sustainable Impact: Exploring Self-G...
Discover the concept of self-generation of electricity, energy storage systems, and the role of digital AI self-serve platforms in effectively producing electri...
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The Next Frontier in Sustainability: AI-Driven Energy &...
Explore Energy and Water Disaggregation, powered by AI-ML and IoT technology, and how it empowers utilities and customers with granular-level insights ...
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AI Innovation: Shaping a New Kind of Utility...
Experience the transformative power of AI and analytics in the utility sector. Explore the key trends driving intelligence in the utility industry.
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