Unified Complaints &
Violations
Management

Analytics and Intelligent Platforms to Resolve Customer Complaints and Remediating Violations

Efficient complaint and violation management enables smarter water operations by helping utilities quickly resolve issues, detect leaks and theft, and enforce compliance.

Leverage the digital self-service platform for managing customer’s complaints and provide quickest resolution
End to End Automation of Complaints and Violations making the process easy and seamless cutting technology and operational silos
Take immediate action on violations and intelligently schedule & dispatch field worker on the complaints

Monitor consumption and penalize defaulters as per the water use regulations
Comply with government regulations and other mandates for optimal water use
Leverage intuitive dashboard with map, reports, and summary for intelligent decision making
Send proactive notification and alerts to customers on their preferred channels