AI Platform for Field Service Management

Transform digital workforce experiences with a trusted platform built for energy and utilities.

Reinvent Field Service with
Digital Platforms

SmartWX^TM is an AI/ML-powered Digital Workforce Experience platform for utilities, streamlining field operations, workforce visibility, asset management, and customer engagement.

#1 and Only Vertical-specific and AI-Powered End-to-End Platform

For seamless experiences across mobile, web, and wearables, tailored for utilities, agencies, smart cities, and nonprofits.

The only AI platform for connected customer and workforce journeys

A Single Integrated Digital Platform Powered by AI, ML, and IoT Analytics, Purpose Built for the Industry.

Purpose-built to serve diverse customer segments

Built for users including managers, dispatchers, customer service, field agents, and contractors.

Unlocking Utility Field Service
Excellence with SmartWX Platform

Comprehensive Capabilities to Deliver
Intelligent Service Experiences

Tech-en-Route

Connecting Customers and Field Teams with AI-Powered Digital Platforms Powered by AI/ML.

SmartWX is Trusted and Recognized
for Transforming Global Utilities

The Power of Vertical- Specific Platforms

Adopting SEW’s SmartWX platform has revolutionized our field operations. Real-time access to safety and compliance documents has significantly boosted workforce productivity and collaboration, while reducing our carbon footprint. The transition from paper-based documentation to digital processes has streamlined our operations and enhanced overall safety for our field technicians.

SEW has been featured in Gartner Market Guide for Mobile Workforce Management (MWM) technology for Utilities and ecosystem supporting industry-wide MWM use case.

SmartWX Named "major player" in 2023-2024 IDC MarketScape for Worldwide Field Service Management Solutions for Utilities

Partnering with SEW to implement the SmartWX platform has been transformative for Arizona Public Service. We've seen a marked increase in operational efficiency and worker productivity. The platform has facilitated seamless work order management and cross-team collaboration, significantly enhancing our field service operations.

Implementing the SmartWX platform has dramatically reduced our reliance on physical paperwork and manual processes. The intuitive features and seamless accessibility of the platform have improved field worker productivity and service delivery, allowing us to uphold our commitment to operational excellence and customer satisfaction.

SEW’s digital WX platform has been instrumental in enhancing our field service operations. The automation and real-time visibility into fieldwork assignments have significantly improved our work order scheduling and dispatching processes. This has resulted in remarkable improvements in workforce productivity and overall service delivery.

Switching to SEW’s digital workforce experience platform has streamlined our work order management and improved operational efficiency. Our field technicians now have on-the-go access to critical job information and tools, leading to faster service delivery and enhanced customer satisfaction.

Purpose Built Modules
with Deep Domain Knowledge

Smart Vegetation Management

Predictive AI delivers proactive risk mitigation, real-time insights, and digitized vegetation workflows.

Reduced Cost to Serve

The centralized knowledge library supports multiple formats, annotation, and scalable permission management.

Damage Assessment

AI-powered dashboards enable damage assessment, real-time crew visibility, and faster restoration.

Smart Assets Management

Predictive asset management enables proactive maintenance, asset tracking, and reduced downtime.

Smart Inventory Management

Inventory management gives utilities precise control over assets, tracking, classification, and spares.

Smart Forms

Enable digital forms with backend integration, organized sections, and simplified input.

Smart Maps

Drive field excellence with advanced location intelligence, GIS integration, and enhanced operational efficiency.

Field Service Management

Digital platform for workforce excellence with AI insights, dispatcher efficiency, and safety oversight.

AI-Powered Dashboards

Use data visualization to compare routes, track work orders and assets, and access real-time SOS alerts.

SmartWX Platform Philosophy Decoded

Connected Experience

Seamless information exchange, streamlined work orders, AI-powered scheduling, real-time customer interaction, a unified platform, and workforce insights.

Worker First

Skill-focused workforce training, real-time work orders, AR/VR-enabled mobile library with expert support, and intuitive UI/UX for efficient learning.

Asset Management

Gain Unparalleled Control and Visibility Across the Entire Asset Lifecycle

The SmartWX^TM Advantage

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Elevate customer service and
strengthen customer relationships

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Boost workforce productivity and empower teams with technology

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Enhance safety, compliance, and deliver impactful training

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Improve operational efficiency and streamline resource deployment

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Decrease paperwork and improve data collection accuracy

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Enhance asset performance, reliability, and evaluation

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Optimize service chain and increase service reliability

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Mitigate damage and enable proactive decision-making

Industry Insights and Perspectives

Race to the Future of Field Service

We are witnessing the need to build a resilient business model aggressively and innovatively. In this whitepaper, we follow the core of the WX transformation, the driving factors, and where WX is head...

Rated a Major Player Worldwide by IDC for Utilities Field Service Management

SEW has been positioned as a Major Player in the IDC MarketScape: Worldwide Utilities Field Servic.

Translating Complexities to Excellence

For all the challenges in utility field services, there exist intelligent solutions. Wondering what they are? Here's the infographic that lays out some common complexities, easily solved with digital ...