COSMOS

Industry's First Vertical AI Native Platform

A Defining Innovation for the Energy & Utility Industry has Arrived

SEW.AI introduces COSMOS™ - a breakthrough Vertical AI foundation reimagining how the energy and water industry is powered, experienced, and transformed, and setting the stage for what comes next.

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People

Why SEW.AI COSMOS™

One Connected Fabric

Customers, workforce, operation and asset intelligence finally unified

Industry Native

AI that understands the real language of utilities – from outages, billing and payments to EVs

Future Ready

A platform built to flex with shifting markets, evolving technologies, and global demands

The Operating System for the Future of Energy and Water

What’s New in SEW.AI COSMOS™

The First Unified Vertical AI Ecosystem for Energy & Utilities

Single Integrated Platform

Vertical AI Core Purpose-built for Energy and Utilities

Streamlined Processes

360° Platform Architecture across Customer 360 + Workforce 360 + Business 360 + Asset 360

Advanced AI Analytics & Reporting

Multi-Channel AI Experience Delivery across Web, Mobile, Bots, IVR, Text

Industry-Specific Platform

Composable Utilities Modules for Plug-and-Play and Scale

Vertical-Specific AI Platforms

Agentic AI for Every Role from Customers to Field Workforce

Future-Proof Innovation

Global Innovation Engine for Shared Learning and Rapid Implementation

Intuitive Interfaces

Built-In Trust Framework for Scaling Innovation Safely and Responsibly

SmartCX™ Evolving Customer Experience with COSMOS™

SmartCX™ turns fragmented interactions into a seamless, intelligent experience, delivering insights, personalization, and fast resolutions across all channels.

Connected Experience
End-to-end integrated experiences that guides customers across every channel and interaction
Insight-Driven Engagement
Turn feedback into actionable insights that boost satisfaction and adoption.
Efficiency & Empowerment
Enable customers to save energy and water with AI-driven usage analytics and recommendations
Omnichannel, Proactive Communication
Personalized, targeted outreach that strengthens engagement and drives adoption across multiple channels
Secure, Trusted Platform
Advanced identity management and security features that ensures safety and confidence in every interaction
Inclusive & Accessible Experience
Make digital engagement effortless for all customers, fostering trust and adoption.

SmartWX™ Transforming Field Operations with COSMOS™

SmartWX™ by SEW.AI COSMOS™ transforms utility field operations with AI, connecting workforce, assets, and data for proactive, predictive, and fully integrated service.

Enhanced Field Operational Agility
Intelligent scheduling and dispatch adapt instantly to workload, weather, and field conditions, keeping operations seamless
Proactive Field Guidance
Vertical Agentic AI-driven insights guide crews in real time, reducing errors and accelerating task completion
Complete Situational Awareness
Smart Maps and advanced GIS integration provide a unified view of assets, work orders, and field activity
Optimized Resource Utilization
Dynamic crew and role management ensures every team member is deployed for maximum efficiency
Reliable, Resilient Service
Coordinated, data-driven field operations ensure minimized disruptions and improved service efficiency
Safety-First, Empowered Workforce
AI-driven safety and real-time risk alerts protect crews, prevent incidents, and boost field productivity

SmartBX™ Elevating Operational Intelligence with COSMOS™

SmartBX™ by SEW.AI COSMOS™ unifies customers, contact centers, field teams, and assets, turning data into actionable intelligence for seamless, efficient utility operations.

Connected Experience
End-to-end integrated experiences that guides customers across every channel and interaction
Insight-Driven Engagement
Turn feedback into actionable insights that boost satisfaction and adoption.
Efficiency & Empowerment
Enable customers to save energy and water with AI-driven usage analytics and recommendations
Omnichannel, Proactive Communication
Personalized, targeted outreach that strengthens engagement and drives adoption across multiple channels
Secure, Trusted Platform
Advanced identity management and security features that ensures safety and confidence in every interaction
Inclusive & Accessible Experience
Make digital engagement effortless for all customers, fostering trust and adoption.

SmartiX™ Amplifying Intelligent AI Experiences with COSMOS™

SmartiX™ by COSMOS™ unifies insights across customers, assets, operations, and workforce, bringing predictive intelligence to optimize performance and drive innovation.

Customer 360 + Workforce 360 + Grid 360
Integrate customer, workforce, and grid asset data into a single, intelligent view that drives clarity and faster decision-making
Predictive Insights, Reporting & Autonomous Action
Use Vertical AI to predict outcomes, spot anomalies, and automate workflows for greater reliability and performance
Energy & EV Intelligence for the Future Grid
Optimize distributed energy resources (DERs) and EV ecosystems with advanced analytics for grid stability and sustainability
Intelligent Risk & Revenue Management
AI-powered insights uncover inefficiencies, stop revenue leaks, and manage enterprise risks.
Continuous Data-Driven Innovation
Drive continuous improvement with self-evolving AI that adapts to changing conditions
Secure, Scalable, Enterprise-Grade Platform
Ensure enterprise-grade resilience with built-in data governance, scalability, and multilayered cybersecurity controls

SmartGX™ Powering the Future Grid with COSMOS™

SmartGX™ by COSMOS™ unites customers, DERs, and grid assets into an intelligent ecosystem, enabling secure energy exchange, clean energy participation, and enhanced grid reliability.

Intelligent Energy Exchange
Enable seamless two-way energy flow, boosting customer participation in the clean energy economy
Resilient, Adaptive Grid
Use predictive AI to monitor grids, prevent disruptions, and ensure stability
Prosumer Empowerment & Clean Energy Rewards
Drive consumer participation in energy generation and conservation with incentives and insights
Secure, Trusted Transactions
Ensure transparency and trust with blockchain-backed, AI-secured transactions across the grid and energy marketplace
Real-Time DER Optimization
Optimize DERs and microgrids through continuous monitoring, adaptive control, and predictive forecasting
Virtual Power Plant (VPP) Enablement
Unify diverse energy assets into intelligent, flexible power plants that strengthen reliability and support grid decarbonization goals

SmartPX™ Reinventing Energy & Utility Payments with COSMOS™

SmartPX™ by COSMOS™ transforms utility payments into a secure, intelligent experience, unifying payments and customer engagement for faster, transparent, and convenient interactions.

Frictionless, End-to-End Payment Journeys
Streamline payments with a native, unified experience across web, mobile, IVR, and AI agent
Adaptive, Inclusive Payment Design
Deliver multilingual, accessible, multi-device payment experiences for all customer types
Secure, Compliant, and Trusted
Ensure PCI compliance, fraud protection, and AI-powered authentication to safeguard every transaction end-to-end
Agentic Payment Automation
Leverage intelligent alerts and autonomous reminders that help customers stay informed, engaged, and current on their accounts
Personalized Payment Intelligence
Use AI-driven insights to anticipate payment patterns, offer flexible plans, and drive higher on-time payment rates
Connected Revenue Operations
Integrate CX and payments for real-time accuracy, billing, and operational control

Building the AI Powered Intelligent and Connected Energy & Water Ecosystem

SmartiX™

SmartBX™

SmartGX™

SmartPX™

SmartWX™

SmartCX™

The COSMOS™ Impact

Faster value, stronger reliability, lower costs, continuous innovation, smarter decisions, new revenue, and tighter security.

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Implementation Cost Savings

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Reduced Risk

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Improved Productivity

Up to 0%

Improved Revenue

COSMOS

A Defining Innovation for the Energy & Utility Industry has Arrived

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0Billion +

Why SEW.AI COSMOS™

One Connected Fabric

Industry Native

Future Ready

The Operating System for the Future of Energy and Water

What’s New in SEW.AI COSMOS™

Single Integrated Platform

Streamlined Processes

Advanced AI Analytics & Reporting

Industry-Specific Platform

Vertical-Specific AI Platforms

Future-Proof Innovation

Intuitive Interfaces

SmartCX™ Evolving Customer Experience with COSMOS™

Connected Experience

Insight-Driven Engagement

Efficiency & Empowerment

Omnichannel, Proactive Communication

Secure, Trusted Platform

Inclusive & Accessible Experience

SmartWX™ Transforming Field Operations with COSMOS™

Enhanced Field Operational Agility

Proactive Field Guidance

Complete Situational Awareness

Optimized Resource Utilization

Reliable, Resilient Service

Safety-First, Empowered Workforce

SmartBX™ Elevating Operational Intelligence with COSMOS™

Connected Experience

Insight-Driven Engagement

Efficiency & Empowerment

Omnichannel, Proactive Communication

Secure, Trusted Platform

Inclusive & Accessible Experience

SmartiX™ Amplifying Intelligent AI Experiences with COSMOS™

Customer 360 + Workforce 360 + Grid 360

Predictive Insights, Reporting & Autonomous Action

Energy & EV Intelligence for the Future Grid

Intelligent Risk & Revenue Management

Continuous Data-Driven Innovation

Secure, Scalable, Enterprise-Grade Platform

SmartGX™ Powering the Future Grid with COSMOS™

Intelligent Energy Exchange

Resilient, Adaptive Grid

Prosumer Empowerment & Clean Energy Rewards

Secure, Trusted Transactions

Real-Time DER Optimization

Virtual Power Plant (VPP) Enablement

SmartPX™ Reinventing Energy & Utility Payments with COSMOS™

Frictionless, End-to-End Payment Journeys

Adaptive, Inclusive Payment Design

Secure, Compliant, and Trusted

Agentic Payment Automation

Personalized Payment Intelligence

Connected Revenue Operations

Building the AI Powered Intelligent and Connected Energy & Water Ecosystem

The COSMOS™ Impact

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Recognized by Top Analysts & Featured Across Global Platforms

Recognized by Top Analysts &
Featured Across Global Platforms