SmartBX CoPilot – AI Business Assistant for Energy & Utilities

The Industry’s Only Vertical AI-Powered Business Assistant

SmartBX CoPilot is an AI-powered assistant for energy and utilities, streamlining operations, boosting agent efficiency, and enhancing customer service with personalized insights and Next Best Action recommendations.

Why You Need the Industry’s Most
Intelligent AI Assistant

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Personalized next best actions for all customer segments

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Tailored and trained on extensive industry-specific use cases

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Customer 360 insights to optimize experiences with a unified view

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Comprehensive security compliance and data privacy

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Personalized next best action recommendations for Agents to serve multiple customer segments

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Omnichannel integration to deliver consistent service support across all channels

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LLM models trained on the largest customer data set with over 1.3 billion+ customers

Instant access to relevant information and actionable recommendations

Superior Operational Experience

Harnessing Intelligent Assistance for Business Excellence

SmartBX CoPilot unifies AI insights, automation, and customer intelligence in one platform.

Real-time AI insights and predictions
AI-powered Next Best Action guidance
Automated workflows with AI and RPA
Streamlined post-call summaries and analytics
Intelligent promise tracking and customer updates

Superior Customer Service

Elevating Service with Intelligent, AI-Powered Insights

SmartBX CoPilot uses AI to deliver personalized, real-time insights for smarter, proactive customer interactions.

Empower agents with instant 360° customer profiles
Use AI-driven, context-aware responses for accurate service
Speed up resolutions with real-time sentiment analysis
Deliver personalized strategies for diverse customer segments
Offer AI-recommended audits, rebates, and usage tips

Superior Business Experience

Leveraging AI Innovation to Optimize End-to-End Operations

SmartBX CoPilot streamlines utility operations with AI-powered support for smarter, faster service.

Real-time insights via Smart Messaging & CMS
AI-driven case management with 360° customer view
Faster payment handling and troubleshooting
Personalized experiences through Digital Marketplace
Targeted, real-time program engagement

Superior Technology Experience

Driving Business Value with Vertical AI Technology

SmartBX CoPilot transforms utility operations with AI insights, boosting efficiency, accuracy, and strategic decision-making.

Personalized experiences via AI/ML on 1.3B+ datasets
Accurate operational queries with semantic indexing
Actionable insights through business intelligence models
Fast troubleshooting with hierarchical, cross-team guidance
Secure access with identity management and compliance

Experience the Vertical AI
Innovation
With the Power of BX CoPilot

After Leveraging SmartBX CoPilot (Powered by SEW)

Al-Driven Insights
Real-Time Data Integration
Proactive Issue Resolution
Omnichannel Engagement
Customer 360 View
Real-Time Sentiment Analysis

The SEW Advantage

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#1 Digital Self-Service Platform

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Up To 40% Customer Bill Savings

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Best-in-Class In-Built Integrations

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Up to 90% Increase in Customer Adoption

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Promote Energy Efficiency and Water Conservation

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Omnichannel and Personalized Customer Communication

Helping Our Customers Achieve their Goals

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