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Energy Industry Innovation Award

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Smart Multichannel Platform for Real-Time, Personalized Engagement

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Smart Multichannel Communication for Intelligent Customer Engagement

Leading Multichannel Notification Platform. SEW’s AI platform delivers personalized, consistent messages, giving customers control while boosting utility engagement and efficiency.

8 Reasons to Adopt 
SEW’s Smart Multichannel Notification Platform

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Empowering Customers with Omnichannel Communication

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Purpose-built for Utilities using Vertical-Specific AI Algorithms

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Integrated with Web, Mobile, Smart Devices, and Chatbot

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Robust AI / ML enabled Customer Behavioural Analytics

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Lower Call Center Costs with Multichannel Communication

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Personalized Customer Engagement

Boosted Customer Participation in Efficiency Programs

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Automated Customer Service with Pre-Built Notifications

Customer Communication and Engagement

Intelligent Customer Experience with Multichannel Communication

Drive engagement with AI-powered omnichannel communication, delivering personalized experiences across all customer touchpoints.

  • Unified platform for all customer communications
  • Engage via email, text, IVR, push, social, chat
  • Deliver timely, personalized, relevant interactions
  • Empower customers to manage notification preferences
  • Ensure transparency with easy access to past interactions
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Vertical Specific AI- Powered Chatbot

Empowering Customers with 24x7, Intelligent Digital Communication

Our AI chatbot for utilities handles 24x7 customer queries, enabling smarter, faster service and freeing agents’ time.

  • Promote digital self-service and personalized interactions
  • Use AI models tailored for the utility sector
  • Support cross-platform access: laptop, tablet, phone, smartwatch
  • Provide 24x7 support for faster query resolution
  • Automate service to handle high inquiry volumes efficiently
Customer Communication and Engagement

Revolutionizing Customer and Agent Experience with AI

AI-driven, our platform enables integrated customer journeys, delivering personalized experiences and optimized processes for higher engagement and satisfaction.

  • Deliver 360° customer view with AI insights
  • Deliver personalized recommendations
  • Send proactive alerts for maintenance and offers
  • Encourage agent collaboration and knowledge sharing
  • Promote eco-friendly behavior via program management
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AI Analytics

Delivering Powerful Analytics for Intelligent Decision-Making

Our AI chatbot for utilities handles 24x7 customer queries, enabling smarter, faster service and freeing agents’ time.

  • Promote digital self-service and personalized interactions
  • Use AI models tailored for the utility sector
  • Support cross-platform access: laptop, tablet, phone, smartwatch
  • Provide 24x7 support for faster query resolution
  • Automate service to handle high inquiry volumes efficiently

Solving for Customer Engagement

Solving for Customer Engagement - How NiSource is Leveraging Digital Self-Service & Humanized AI Platforms by SEW

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The SEW Advantage

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#1 Digital Self-Service Platform

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Up To 40% Customer Bill Savings

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Best-in-Class In-Built Integrations

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Up to 90% Increase in Customer Adoption

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Promote Energy Efficiency and Water Conservation

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Omnichannel and Personalized Customer Communication

FAQs

Multichannel notifications involve using various communication channels such as SMS, email, and mobile apps to keep utility customers informed about service interruptions, billing details, and more. This approach enhances customer satisfaction by providing timely and personalized updates through preferred channels, ensuring efficient communication and service delivery. It also improves operational efficiency by reducing the impact of service disruptions and enhancing customer engagement through accessible and responsive communication methods.

Customer experience (CX) refers to the overall perception and feelings that utility customers have about their interactions with the utility company throughout the entire customer journey. This includes every touchpoint, from initial contact and service setup to ongoing interactions such as bill payments, usage monitoring, and customer support. A positive customer experience is crucial for building customer loyalty, enhancing the utility’s reputation, and driving customer satisfaction.

Using a multichannel communication platform enhances customer experience by offering seamless and convenient interactions across various channels, increasing engagement and satisfaction. It provides comprehensive customer insights, enabling better resource management and consistent messaging. This ensures customers can communicate via their preferred methods, ultimately boosting loyalty and satisfaction.

Helping Our Customers Achieve their Goals

From Chats to Social Media

Discover the latest communication trends in the utility industry that help build stronger relationships

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Pioneering Progress

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Vertical-Specific Al Chatbot

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