Smart Maps

Driving Field Operational Excellence with Advanced Location Intelligence Powered by AI/ML

Revolutionize utility operations with Smart Maps.

Pre-integrated with ESRI/ArcGIS, Smart Maps delivers role-based, dynamic visualizations that provide actionable location intelligence. With SmartWX, field crews gain real-time access to service territories, assets, and work orders through hybrid views, annotations, and redlining tools. Advanced analytics and reporting turn spatial data into insights—driving smarter decisions and greater operational efficiency.

Intelligent Visual Overview

Gain a unified, interactive map view of work orders, assets, and field crews. Hybrid views, customizable layers, and real-time dashboards provide instant visibility into locations, job status, and KPIs—supporting faster, more informed decisions.

Enhanced Operational Efficiency & Control

Optimize field operations with real-time traffic insights, route reporting, and territory management. Streamlined workflows reduce downtime, improve productivity, and ensure precise work assignments across teams.

Advanced GIS Visualization

Leverage a powerful GIS viewer with rich layers, detailed symbology, and seamless data integration. Smart Maps delivers a unified, scalable visual experience for deeper analysis and superior operational insight.

Smart Maps—Where Precision Meets Efficiency

Elevate utility operations with Smart Maps—advanced tracing, real-time data integration, and dynamic visualizations that deliver superior insight and efficiency.

Real-Time Operational Insights
Live visibility into territories, assets, and work orders with hybrid views, annotations, and redlining.
Enhanced Decision-Making
Custom map layers, symbology, and zoom-based views for informed operational decisions.
Advanced GIS Integration
ESRI/ArcGIS-powered visualization and tracing for improved outage and service management.

Seamless Data Integration
Unified visibility through pre-integration with EAM, CIS, WMS, OMS, CRM, and AVL systems.
Proactive Planning
Heatmaps and redlining support better resource planning and faster outage response.
Optimized Field Operations
Smart dispatch using technician proximity, live traffic, and route optimization.

Powering a Connected Utility Ecosystem with Smart Maps

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Work Order Visualization

New work orders are mapped with asset context, technician proximity, and network insights for informed assignment.

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Optimized Assignment

The platform recommends the nearest technician and optimal route based on relevance and live traffic.

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Field Worker Preparation

Technicians receive work orders with mapped locations, routes, and ETAs on Smart Maps.

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Real-Time Tracking

Live technician location and on-site updates are tracked in real time for full situational awareness.

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Completion & Insights

Work orders are closed with route and performance analysis, enabling reporting and continuous optimization.

Platform Benefits

Reduction in SLAs 50%
Increase in Operational Efficiencies 48%-52%
Increase in First-Time Fixes 80%
Reduction in Paperwork and Manual Processes 100%

Solutions for your industry

Electricity

Enhance grid visibility, optimize crew mobilization, and accelerate outage response with real-time location intelligence and predictive analytics.

Gas

Visualize gas networks, optimize routing, and respond quickly to emergencies using real-time data and advanced analytics for safer operations.

Water

Improve leak detection, asset management, and service continuity with comprehensive network visibility and location intelligence.

Telecom

Maximize network performance with full asset visibility, optimized technician deployment, and faster service restoration through visual analytics.

Say hello to powerful innovation in digital field workforce experiences—powered by AI/ML.

Our newest eBook guides you through modernizing field service with platform capabilities, benefits, and real customer stories.

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