Industry's #1
Business Experience (BX)
Platform

Elevating Utility Experience with
Pre-Integrated Vertical Platform

A unified Business Experience platform for Energy & Utilities, connecting customers, agents, and field teams to drive smarter engagement, efficiency, and business value.

Building The New Age Utility Business with
AI Platform

Connected and Unified Experiences
Modern utilities must break silos and reduce manual work through connected customer, agent, and workforce experiences.
Future-Proofing the Industry
Our platform prepares utilities for a connected future with real-time analytics and seamless integration across DERs, EVs, and beyond.
Operational and Analytics Excellence
Our pre-integrated platform delivers personalized, cross-channel experiences and uses AI-driven analytics to optimize journeys and decisions.
Environment and Sustainability
Our AI-driven platform helps utilities advance sustainability, meet ESG targets, and make informed environmental decisions.

CUSTOMER 360

Revolutionizing Customer and Agent Engagement with AI

Transform customer service with a unified 360° customer view—spanning communications, usage, billing, and service history—empowering agents to deliver proactive, personalized support.

Equip agents with a 360° customer view and AI insights
Deliver personalized recommendations to build relationships
Enable proactive service to boost customer loyalty
Foster agent collaboration through shared insights
Capture and act on customer feedback

SMART CUSTOMER RELATIONSHIP

Reimagining Utility-Customer Relationship Management

Drive customer loyalty with multi-channel support connecting customers, agents, and field teams through AI insights and real-time data.

Insight-rich dashboards to track performance and impact
Maximize data value with performance analytics
Proactive, personalized support powered by real-time data
Seamless case management connecting agents, field teams, and customers
Centralized customer data for a complete 360° view

BUSINESS INSIGHTS

Data-Driven Decision Making Powered by AI and ML

AI/ML-powered insights and reporting to track performance, optimize customer care ROI, and drive growth—fully integrated with utility systems.

AI-powered dashboards for deep customer insights
Actionable insights across usage, field service, revenue, operation
Predictive and prescriptive analytics to anticipate needs
Trend-driven optimization to improve efficiency and service
Seamless integration with utility and third-party systems

MULTICHANNEL INTEGRATION

Unified Customer Engagement and Operational Excellence

SmartBX integrates across channels to unify customer insights and deliver personalized experiences that drive engagement.

Drive personalized cross-channel engagement
Promote sustainability through smart programs
Enable proactive, multichannel communication
Leverage Vertical AI agent to streamline first-line support
Simplify billing, payments, and revenue management with analytics

CUSTOMER OUTREACH

Superior Customer Engagement with AI

Enable real-time, personalized engagement that deepens customer relationships and supports sustainable choices.

Segment customers and map journeys for targeted campaigns
Launch automated campaigns across digital channels
Send proactive alerts for maintenance, outages, and offers
Provide 24x7 support with AI- powered Agent & Chatbot
Use customer insights to drive behavior-based engagement

The SmartBX^TM Advantage

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Reduced Query Resolution Time

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Reduced Cost to Serve

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Elevated Customer Experience

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Reduced Query Resolution Time

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Improved Communication

FAQs

A business experience platform in utilities is a digital ecosystem designed to enhance customer engagement, operational efficiency, and service delivery. It integrates tools for managing customer interactions, data analytics for usage patterns, smart grid management, resource allocation, and personalized communication, aiming to provide a seamless and connected experience for both utility providers and their customers.

Utilities need a business experience platform to enhance customer satisfaction, streamline operations, and manage the evolving energy and water landscape. This platform integrates and analyzes data from various sources, enabling efficient management, predictive maintenance, and personalized customer engagement. It supports utilities in handling renewable energy shifts, regulatory compliance, and resource optimization, ensuring connected and secure experiences.

The Business Experience platform empowers agents with a holistic 360-degree view of the customer, encompassing their user journey and touchpoints. This includes recent communications, ongoing cases, meter readings, billing history, switching requests, and more. With seamless navigation across communication channels and real-time data utilization, customer service representatives and agents are enabled to orchestrate personalized interactions and anticipate customer needs, fostering a collaborative environment for delivering exceptional service.

Industry Insights and Perspectives

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Industry's #1Business Experience (BX)Platform

Elevating Utility Experience with Pre-Integrated Vertical Platform

Building The New Age Utility Business with AI Platform

Connected and Unified Experiences

Future-Proofing the Industry

Operational and Analytics Excellence

Environment and Sustainability