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About UsThe Leading AI Platform Provider for Energy & Utilities Our ImpactTransforming Energy & Utilities with Connected Vertical AI Platform Delivering Intelligent, End-to-End Digital Experiences NewsroomExplore the Recent News, Accolades, Recognitions and Upcoming Events Thought LeadershipComing Straight from Industry Experts, We Break the Clutter for You with our Thought Leadership Content CareersWe are Looking for Skilled and Innovative Individuals to Help us Shape the Future PartnersNurturing Strategic Partnerships to Co-Innovate Best-fit Technology and Business Solutions for the Industry Our TeamDedicated to Driving Change, our Leadership Team Brings Deep Domain Expertise to Accelerate Utility Business Value

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Energy Industry Innovation Award

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SEW.AI Assist

SEW's Smart Scheduling and Dispatching Platform with SmartWX™

Right Asset. Right Worker. Right Location. 
Powered by AI/ML

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Scheduling With Faster Results.

SEW.AI SmartWX™ uses AI-powered scheduling and dispatching to match the right workers to the right jobs in real time. With intelligent planning, optimized routing, and clear Gantt-based visibility, teams stay agile while administrators easily adjust, split, or reassign work. Flexible automation ensures maximum efficiency—without sacrificing control.

Intelligent Task Automation

SmartWX™ applies AI/ML to intelligently schedule and dispatch work orders using real-time and weather data—matching the right crews and assets to the right field jobs.

Optimized Routing & Scheduling

AI-driven routing reduces travel time and boosts crew productivity. A real-time Gantt view gives administrators instant visibility to adjust schedules, split work orders, or reassign tasks as conditions change.

Flexible Scheduling Options

SmartWX™ supports semi-automatic and fully automatic scheduling, combining hybrid views, bulk assignments, and rule-based automation for precise workforce planning.

The Platform of Choice for
Intelligent Scheduling &
Dispatching

 

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Worker Safety Assurance

Assigns work to qualified crews to ensure safe, compliant task execution.

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Compliance with Task SLAs

Aligns qualified workers to tasks to meet SLAs and maintain service performance.

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Easy Rescheduling & Task Reshuffling

Quickly adjust schedules and reassign tasks as priorities or conditions change.

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AI-Powered Route Optimization

Reduces travel time and fuel costs to improve productivity and resource utilization.

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Resource Utilization Management

Balances workloads by dynamically adjusting schedules for optimal workforce utilization.

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Worker Skill Assessment

Uses performance data to identify top performers and optimize workforce decisions.

Flexible Scheduling and Dispatching with SmartWX™

  • Manual Scheduling

    Drag and drop work orders on the Gantt Chart, considering worker availability, location, and skills.

    By leveraging AI/ML for predictive analytics and automating incident management.

    By leveraging AI/ML for predictive analytics and automating incident management.

    By leveraging AI/ML for predictive analytics and automating incident management.

    By leveraging AI/ML for predictive analytics and automating incident management.

  • Semi-Automatic Scheduling

    Streamline assignments using multiple parameters.

    By leveraging AI/ML for predictive analytics and automating incident management.

  • Automatic Scheduling

    Set automatic scheduler runs at specified intervals, reducing manual intervention.

    By leveraging AI/ML for predictive analytics and automating incident management.

    By leveraging AI/ML for predictive analytics and automating incident management.

AI/ML-Powered Scheduling
with SmartWX™

Leverage advanced technologies to transform scheduling processes with automatic route optimization, dynamic adjustments, worker suggestions, and weather integration.

  • AI/ML Worker Recommendations:
    Assigns the best workers based on skills and performance.
  • Weather-Aware Scheduling:
    Adjusts schedules based on weather conditions.​
  • Past-Due Work Order Prioritization:
    Prioritizes past-due work to meet SLAs.
  • Real-Time Schedule Adjustments:
    Adjusts schedules using actual job durations.​
  • Preferred Worker Assignment:
    Assigns preferred workers by job type.
  • KPI-Driven Optimization:
    Optimizes schedules based on goals and KPIs. ​
  • Automated Route Optimization:
    Reduces travel time with optimized routing.

Platform Benefits

  • Reduction in SLAs 50%
  • Increase in Operational Efficiencies 48%-52%
  • Increase in First-Time Fixes 80%
  • Reduction in Paperwork and Manual Processes 100%

Interactive Ecosystem

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Mobile service requests and work order feedback.

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AI-driven scheduling based on job details and worker availability.

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Service request review and work order assignment.

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AI/ML dispatches the right crews based on required skills.

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Work order acceptance with training access and optimized routing.

Say hello to powerful innovation in digital field workforce experiences—powered by AI/ML.

Our newest eBook guides you through modernizing field service with platform capabilities, benefits, and real customer stories.

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Interested in SmartWX™? Explore the platform.

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  • Irvine

    15495 Sand Canyon Ave. Ste. 100, Irvine, CA 92618

  • Las Vegas

    10845 Griffith Peak Dr Ste 02-184, Las Vegas, NV 89135

  • Los Angeles

    2705 Media Centre Drive, Los Angeles, CA 90065

  • Dallas

    5844 John Hickman Parkway, Suite 100, Frisco, TX 75034

  • Calgary

    19th Floor, 700-2nd Street SW, Calgary, AB T2P 2W2

  • Ireland Office

    IDA Business and Technology Park, Garrycastle, Athlone, Co Westmeath, N37 F786, Ireland

  • Luxembourg Office

    29 Boulevard G/D Charlotte, L-1331, Luxembourg

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  • Singapore

    6 Serangoon North Avenue 5 #06-01/02/03 Singapore 554910

  • Noida

    NSL Tech Zone, 2nd Floor, Tower—B2, Sector-144, Noida, Uttar Pradesh

  • Mumbai

    Eureka Towers, WING-B, 904/905, Mindspace, Mindspace Malad, Mumbai, Maharashtra

  • Bengaluru

    BHIVE Premium Church Street, 48, Church St, Haridevpur, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001

  • Dubai

    Aspin Commercial Tower 704-F, Sheikh Zayed Road, Sheikh Zayed Road, Dubai, UAE

  •  

    Unit No: 27 Level 15 Gate District Gate Building Dubai International Financial Centre Dubai, UAE

Industry Insights & Thought Leadership

Clean Energy

From Complexity to Excellence

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Read more

Vertical AI

Racing Toward the Future of Field Service

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Read more

Utility Digital Future

How Connected and Intelligent Workforce Experiences Drive Utility Success

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Read more

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