Smart Demand Response – Peak Energy Optimization

Switch From On-Peak to Off-Peak

AI-powered platform helps utilities manage demand, balance the grid, and deliver personalized experiences with TOU plans, predictive analytics, and multichannel engagement.

8 Reasons to Adopt
SEW's Smart Demand Response Platform

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Proprietary AI/ML Trained for Utilities

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Multi-Channel Communication for Connected Customer Experiences

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Micro-Segmentation Across All Customer Types

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Personalized Behavioral Energy Efficiency Engagement

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Advanced Use Cases for DER Integration and Usage Analytics

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End-to-End eMobility from Charging to TOU Rates

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One-Stop Digital Marketplace for Greater Adoption

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Intelligent Demand Response for Off-Peak Energy Use

Customer Engagement & Experience

Intelligent Demand Response for Responsible Energy Consumption

Drive engagement and energy responsibility with our AI-powered demand response platform.

Personalized TOU and efficiency programs
Automated reminders and real-time event updates
Digital self-service tools and personalized dashboards
Gamified incentives to encourage reduced consumption
Multichannel communication (Text, IVR, Email, Chat)

Smart Grid Optimization

Boost Grid Resilience with Intelligent Demand Response

Manage peak demand and prevent grid strain with AI-driven analytics and automated strategies.

Automated demand-side management to match grid needs
Enable customer load flexibility during peak demand
Streamline incentives to boost participation
Integrate renewable energy into demand response
Schedule events to optimize grid operations and engagement

AI Analytics

AI -Driven Demand Response Optimization

Use AI and insights to deliver demand response programs, boosting savings, efficiency, and enrollment

Deploy automated demand response with vertically trained AI
Plan events with predictive algorithms and real-time insights
Incentivize off-peak usage with customized TOU rate plans
Use predefined demand response for faster load management
Provide agents dashboards for insights and performance
Support decisions with real-time grid insights

Advanced Energy Management

Peak Energy with Integrated Management

Boost demand response using integrated energy, smart home tech, and digital marketplaces for scalable energy management.

Shift load and boost clean energy with renewables
Enable smart home IoT integration to optimize energy use
Support eMobility, off-peak charging, and V2G integration
Link digital marketplaces for incentives and efficient products
Scale demand response programs to meet evolving needs

End-to-end AI Marketing and Outreach to Accelerate
Your Program Enrollment Efforts with SEW Amplify

Solving for Customer Engagement - How NiSource is Leveraging Digital Self-Service & Humanized
AI Platforms by SEW

AI Integration
Increase awareness and create opportunities to better connect with customers.
Higher Customer Satisfaction
Increase CSAT and JD Power scores with proactive communication
Multichannel Experience
Leverage a multi-channel experience to meet customers where they are
Simplified Customer Journeys
Demonstrate dynamic and personalized journeys using AI/BI
Optimized Call Volum
Cut costs to serve by decreasing calls to the contact center
Improved Platform Adoption
Drive Growth by Increasing App Downloads and Boosting Platform Customer Adoption

Enabling Customers Savings and Demand Management under the Emergency Load Reduction Program (ELRP) for A Leading Utility in California

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The SEW Advantage

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#1 Digital Self-Service Platform

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Up To 40% Customer Bill Savings

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Best-in-Class In-Built Integrations

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Up to 90% Increase in Customer Adoption

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Promote Energy Efficiency and Water Conservation

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Omnichannel and Personalized Customer Communication

FAQs

Demand Response involves utilities incentivizing energy consumers to reduce or shift their electricity usage during periods of high demand. This flattens demand curves, preventing strain on the grid during peak times. Consumers adjust consumption patterns to lower usage when prompted, allowing them to earn incentives and promote energy efficiency.

Demand Response programs are crucial to balance energy supply and demand. They help utilities avoid overloading the grid during peak usage times, preventing outages. By reducing demand through consumer participation, utilities can maintain grid reliability and keep energy costs down for everyone.

Vertical AI refers to AI specifically trained on certain industry use-cases (in this case – utility industry) to provide highly-specialized, context-aware insights and solutions tailored to address industry-specific challenges.

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