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Energy Industry Innovation Award

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Driving Customer-First Innovation in Billing & Payments

Connect Systems, Automate Workflows, and Scale Secure APIs

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SEW’s industry-tailored digital payments deliver unmatched efficiency, higher revenue, and happier customers.

SEW’s SmartCX Billing and Payment platform delivers seamless, secure, and automated billing while supporting multiple payment options for customer convenience. With advanced analytics to optimize revenue and streamline collections, its flexible, scalable design adapts to any utility and grows with your business to enhance the overall customer experience.

Inclusive Bill Presentment, Instant Payments and Multi-Channel Communication

Accelerate revenue, increase on-time payments, and elevate customer satisfaction with the widest range of modern payment channels, tools, and methods.

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Boost Revenue with a Seamless Customer Payment Experience

Use AI/ML to deliver secure, flexible payments with real-time processing, strong security, and convenient options like autopay and scheduling.

  • Support multiple payment options, including cards, wallets, ACH, kiosks, POS, and cash
  • Enable secure, compliant, real-time payments
  • Enable auto-pay, extensions, and flexible payment scheduling

Security and Compliance

Delivers full compliance, secure real-time alerts, robust document management, and PCI/NACHA adherence - all built for a future-ready payments ecosystem.

  • Enable payments via CSR, chatbot, IVR, and text
  • Provide 24/7 secure mobile and web payments
  • Support flexible plans like auto-pay and installments
  • Serve all customer segments, from residential to enterprise
  • Offer options for LMI customers and assistance programs
  • Integrate payments for DERs, EVs, and public agencies
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A Billing Experience Tailored to Customer Preferences

Transform billing with smart insights, flexible payments, multilingual bills, real-time alerts, and AI-powered experiences.

  • Integrate bill data for personalized insights
  • Access and manage historical bills easily
  • Deliver intuitive, modern bill designs
  • Enable instant, flexible bill payments
  • Support e-bills across web, app, email, SMS, and print
  • Send timely reminders via preferred channels
  • Ensure secure, compliant, real-time billing alerts
  • Power seamless journeys with modern UI/UX and AI analytics

Security and Compliance

Built to the highest industry standards, with secure real-time alerts, robust document management, PCI/NACHA compliance, and a future-ready payments ecosystem.

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Real-Time Payment Alerts Across Every Channel

Supported by Intelligent Alerts and Notifications to Enhance Customer Experiences with Real-time Payment Notifications Across Multiple Channels in Digital Payments

Revolutionizing Utility Payments with SEW's Vertical 
Specific AI-Powered Payment Platform, Built to Solve 
Utilities Complex Payment Challenges

Solving for Customer Engagement - How NiSource is Leveraging Digital Self-Service & Humanized
AI Platforms by SEW

  • AI Integration

    Utilizes artificial intelligence for fraud detection, risk assessment, and personalized recommendations to optimize payment processes.

  • Microservices

    Utilizes artificial intelligence for fraud detection, risk assessment, and personalized recommendations to optimize payment processes.

  • Enterprise Software Integration

    Eliminates chargebacks and simplifies reconciliation, ensuring efficient financial management and accurate revenue collection.

  • Extensive Partner Network

    Facilitates bill payments through popular channels, allowing customers to pay anytime, anywhere, and in any way they prefer.

  • Revenue Realization

    Eliminates chargebacks and simplifies reconciliation, ensuring efficient financial management and accurate revenue collection.

  • Consumer-Centric Offerings

    Enhances the billing and payment experience with expanded channels, driving engagement, adoption, and satisfaction.

FAQs

It enables easy online access to bills through paperless billing, provides timely smart alerts and 24/7 support to keep users informed, offers an intuitive dashboard for seamless payment management, and includes flexible solutions such as payment extensions, customized plans, and financial assistance.

A Transactive Energy platform enables decentralized energy transactions between producers and consumers, allowing dynamic pricing, peer-to-peer trading, and optimized grid operations.

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