Driving Customer-First Innovation in Billing & Payments

Connect Systems, Automate Workflows, and Scale Secure APIs

SEW.AI industry-tailored digital payments deliver unmatched efficiency, higher revenue, and happier customers

SEW.AI SmartCX™ Billing and Payment platform delivers seamless, secure, and automated billing while supporting multiple payment options for customer convenience. With advanced analytics to optimize revenue and streamline collections, its flexible, scalable design adapts to any utility and grows with your business to enhance the overall customer experience.

Inclusive Bill Presentment, Instant Payments and Multi-Channel Communication

Accelerate revenue, increase on-time payments, and elevate customer satisfaction with the widest range of modern payment channels, tools, and methods.

Boost Revenue with a Seamless Customer Payment Experience

Use AI/ML to deliver secure, flexible payments with real-time processing, strong security, and convenient options like autopay and scheduling.

Support multiple payment options, including cards, wallets, ACH, kiosks, POS, and cash
Enable secure, compliant, real-time payments
Enable auto-pay, extensions, and flexible payment scheduling

Security and Compliance

Delivers full compliance, secure real-time alerts, robust document management, and PCI/NACHA adherence - all built for a future-ready payments ecosystem.

Enable payments via CSR, chatbot, IVR, and text
Provide 24/7 secure mobile and web payments
Support flexible plans like auto-pay and installments
Serve all customer segments, from residential to enterprise
Offer options for LMI customers and assistance programs
Integrate payments for DERs, EVs, and public agencies

A Billing Experience Tailored to Customer Preferences

Transform billing with smart insights, flexible payments, multilingual bills, real-time alerts, and AI-powered experiences.

Integrate bill data for personalized insights
Access and manage historical bills easily
Deliver intuitive, modern bill designs
Enable instant, flexible bill payments
Support e-bills across web, app, email, SMS, and print
Send timely reminders via preferred channels
Ensure secure, compliant, real-time billing alerts
Power seamless journeys with modern UI/UX and AI analytics

Security and Compliance

Built to the highest industry standards, with secure real-time alerts, robust document management, PCI/NACHA compliance, and a future-ready payments ecosystem.

Real-Time Payment Alerts Across Every Channel

Supported by intelligent alerts and notifications to enhance customer experiences with real-time payment notifications across multiple channels in digital payments

Revolutionizing Utility Payments with SEW.AI Vertical
Specific AI-Powered Payment Platform, Built to Solve
Utilities Complex Payment Challenges

Solving for Customer Engagement - How NiSource is Leveraging Digital Self-Service & Humanized
AI Platforms by SEW.AI

AI Integration
Utilizes artificial intelligence for fraud detection, risk assessment, and personalized recommendations to optimize payment processes.
Microservices
Offers a comprehensive suite of APIs and microservices for seamless integration with third-party applications and systems.
Enterprise Software Integration
Compatible with ERP systems like SAP, Oracle, JD Edwards, and others, ensuring synchronized payment data with core business processes.
Extensive Partner Network
Facilitates bill payments through popular channels, allowing customers to pay anytime, anywhere, and in any way they prefer.
Revenue Realization
Eliminates chargebacks and simplifies reconciliation, ensuring efficient financial management and accurate revenue collection.
Consumer-Centric Offerings
Enhances the billing and payment experience with expanded channels, driving engagement, adoption, and satisfaction.

FAQs

It enables easy online access to bills through paperless billing, provides timely smart alerts and 24/7 support to keep users informed, offers an intuitive dashboard for seamless payment management, and includes flexible solutions such as payment extensions, customized plans, and financial assistance.

Yes, the customer can pay after the due date if they have opted for payment arrangements or the Schedule Pay feature.

Industry Insights and Perspectives

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Driving Customer-First Innovation in Billing & Payments

SEW.AI industry-tailored digital payments deliver unmatched efficiency, higher revenue, and happier customers

Inclusive Bill Presentment, Instant Payments and Multi-Channel Communication

Boost Revenue with a Seamless Customer Payment Experience

Security and Compliance

A Billing Experience Tailored to Customer Preferences

Security and Compliance

Real-Time Payment Alerts Across Every Channel

Revolutionizing Utility Payments with SEW.AI Vertical Specific AI-Powered Payment Platform, Built to Solve Utilities Complex Payment Challenges

AI Integration

Microservices

Enterprise Software Integration

Extensive Partner Network

Revenue Realization

Consumer-Centric Offerings

FAQs

Industry Insights and Perspectives

Why the Energy Industry Will Define the Future of Technology

Vertical AI Meets Action: A Practical Roadmap For Energy And Utilities

From Fragmented to Connected: Why the Utility Industry Must Rethink Its Digital Future

Revolutionizing Utility Payments with SEW.AI Vertical
Specific AI-Powered Payment Platform, Built to Solve
Utilities Complex Payment Challenges