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  • Orchestrate Seamless Omnichannel Customer Experiences across Every Touchpoint
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About UsThe Leading AI Platform Provider for Energy & Utilities Our ImpactTransforming Energy & Utilities with Connected Vertical AI Platform Delivering Intelligent, End-to-End Digital Experiences NewsroomExplore the Recent News, Accolades, Recognitions and Upcoming Events Thought LeadershipComing Straight from Industry Experts, We Break the Clutter for You with our Thought Leadership Content CareersWe are Looking for Skilled and Innovative Individuals to Help us Shape the Future PartnersNurturing Strategic Partnerships to Co-Innovate Best-fit Technology and Business Solutions for the Industry Our TeamDedicated to Driving Change, our Leadership Team Brings Deep Domain Expertise to Accelerate Utility Business Value

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Energy Industry Innovation Award

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ai SEW.AI Assist
stars WE3 GLOBAL AI SUMMIT 2026
event 10 - 12 NOVEMBER, 2026
location_on LAS VEGAS, USA
outbound RESERVE YOUR SPOT
stars WE3 GLOBAL AI SUMMIT 2026
Where global energy, water, and gas leaders meet the next era of People + Vertical Ai
outbound Register Now
stars WE3 GLOBAL AI SUMMIT 2026
event 10 - 12 NOVEMBER, 2026
location_on LAS VEGAS, USA
outbound RESERVE YOUR SPOT
stars WE3 GLOBAL AI SUMMIT 2026
Where global energy, water, and gas leaders meet the next era of People + Vertical Ai
outbound Register Now

Industry's #1 
Payment Experience (PX) Platform

Powered by Vertical AI

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SmartPX™ delivers a unified, AI‑powered payment experience that boosts digital adoption, cuts delinquencies, and elevates customer satisfaction.

  • Purpose-Built Vertical AI for Utility Payments 

    Designed specifically for energy and water industry 

  • Unified End-to-End Payment Experience 

    One integrated ecosystem with no redirects or fragmented flows 

  • AI-Driven Engagement & Agentic Automation 

    Proactive reminders, alerts, and personalized payment journeys 

  • Omnichannel, Multi-Device by Design 

    Consistent payment experiences across all digital channels and AI agent 

  • Tailored for Diverse Customer Segments 

    Built to support residential, commercial, and other key customer segments

  • Enterprise-Grade Security & Compliance 

    PCI-compliant, fraud-resistant architecture with built-in trust 

Stories of Success

We used to spend too much time reconciling payments and sorting out discrepancies. Now it’s straightforward - everything lines up. We can now also deliver consistent payment support across every customer segment, including low-income customers.

Alliant Energy’s Playbook: Simplifying Payments, Scaling Experiences for 1.4 M+ Customers

How a Leading Utility Transformed Payment Experiences End-to-End to Improve Accuracy, Reduce Complexity, and Serve 1.2 Million+ Customers

Eliminating Payment Friction Through Intelligent Automation and Unified Financial Processing

 

Unified Payment Experience 

Seamlessly connect all customer payment touchpoints for a frictionless journey. 

  • Provide a consistent pre-login and post-login payment experience
  • Centralize payments in a single, integrated ecosystem
  • Deliver real-time updates across all channels – web, mobile, AI agents, IVR, kiosks, POS
  • Enable real-time payment confirmations and status tracking
  • Deliver personalized recommendations and alerts to enhance payment completion 

Flexible Payment Models 

Offer personalized payment options that meet the needs of diverse utility customers while reducing delinquencies.  

  • Support pre-pay, post-pay, auto-pay, level pay, pay-as-you-go, installments, and extensions
  • Enable personalized payment arrangements based on customer preference
  • Adapt to residential, commercial, landlord, builder, and agency segments
  • Increase customer affordability and satisfaction through payment extensions and low-income support
  • Provide dynamic rate plans based on customer usage, time-of-use, or billing patterns 

Omnichannel Payment Platform  

Empower customers to pay anytime, anywhere, on their preferred device or channel.  

  • Support ACH, e-check, debit/credit cards, digital wallets, QR, text-to-pay, WhatsApp, pay-by-link, and push-to-pay
  • Native support for Apple Pay, Google Pay, and other digital wallets
  • Provide omnichannel communication via email, push notifications, text, WhatsApp, AI agent and live chat
  • Include advanced channels like AI Agent & chatbot and smartwatches for next-gen experiences
  • Provide channel-specific payment workflows optimized for device and interface 

Advanced Analytics and Payment Insights  

Pre-integrated with SmartBX to deliver real-time payment, billing, and customer insights 

  • Centralize payment history, billing patterns, and risk scores for a complete customer view
  • Access AI-powered dashboards and reports for payments, billing, and service operations
  • Enable predictive reporting on transactions, adjustments, failed payments, and extensions
  • Streamline revenue reconciliation and AI-driven recovery workflows
  • Ensure secure, role-based access with PCI compliance and fraud monitoring 

Enterprise-Grade Security & Compliance  

Ensure all transactions are safe, reliable, and compliant across channels.  

  • PCI-compliant and fraud-resistant architecture with multi-factor authentication
  • Tokenization and encryption for secure payments
  • Real-time monitoring and AI-powered fraud detection
  • Seamless integration with enterprise CIS, billing, ERP, and payment systems
  • Scales to meet high transaction volumes and complex utility operations 

The SmartPXTM Advantage

Up to 0.1Tn+

Online Transactions

Up to 0%

Paperless Adoption

Up to 0%

Customer Satisfaction

Up to 0%

Lower Operating Costs

Up to 0%

Reduction in Call Center Call Volumes

FAQs

SmartPX™ is built specifically for energy and water utilities. Unlike generic payment tools, it delivers a unified, AI-powered payment experience across all channels - web, mobile, AI agents, IVR, kiosks, and assisted care - without redirects or disconnected workflows.

SmartPX™ supports flexible payment models for every utility customer segment. From pre-pay and auto-pay to installments, extensions, and dynamic rate plans based on usage or time-of-use, utilities can offer personalized payment options for residential, commercial, landlords, property managers, builders, and agencies.

SmartPX™ provides real-time payment and customer insights, pre-integrated with SmartBX. Utilities get centralized dashboards, predictive reporting, and AI-driven analytics across payments, billing, risk, and recovery, helping teams make faster, data-driven decisions with built-in security and compliance.

Industry Insights and Perspectives

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How Vertical AI Can Help Address America's Rising Utility Bills

Why utility bills are rising in America, and how Vertical AI helps utilities cut costs, boost efficiency, and deliver affordable energy.

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AI
Vertical AI in Utilities: From Hype to Real-World Execution

Discover how vertical AI is reshaping energy and water utilities - from pilot mode to full-scale execution, with real-world impact across grid, CX, and operations.

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Smart Revenue Recovery

Explore how an omni-channel platform approach to customer engagement, service, and collections can transform utility revenue management.

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