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Energy Industry Innovation Award

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Industry’s #1 Payment Experience (PX) Platform

Powered by Vertical AI​

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SmartPX™ delivers a unified, AI‑powered payment experience that boosts digital adoption, cuts delinquencies, and elevates customer satisfaction.

  • Purpose-Built Vertical AI for Utility Payments 

    Designed specifically for energy and water industry 

  • Unified End-to-End Payment Experience 

    One integrated ecosystem with no redirects or fragmented flows 

  • AI-Driven Engagement & Agentic Automation 

    Proactive reminders, alerts, and personalized payment journeys 

  • Omnichannel, Multi-Device by Design 

    Consistent payment experiences across all digital channels and AI agent 

  • Tailored for Diverse Customer Segments 

    Built to support residential, commercial, and other key customer segments

  • Enterprise-Grade Security & Compliance 

    PCI-compliant, fraud-resistant architecture with built-in trust 

Unified Payment Experience 

Seamlessly connect all customer payment touchpoints for a frictionless journey. 

  • Provide a consistent pre-login and post-login payment experience
  • Centralize payments in a single, integrated ecosystem
  • Deliver real-time updates across all channels – web, mobile, AI agents, IVR, kiosks, POS
  • Enable real-time payment confirmations and status tracking
  • Deliver personalized recommendations and alerts to enhance payment completion 

Flexible Payment Models 

Offer personalized payment options that meet the needs of diverse utility customers while reducing delinquencies.  

  • Support pre-pay, post-pay, auto-pay, level pay, pay-as-you-go, installments, and extensions
  • Enable personalized payment arrangements based on customer preference
  • Adapt to residential, commercial, landlord, builder, and agency segments
  • Increase customer affordability and satisfaction through payment extensions and low-income support
  • Provide dynamic rate plans based on customer usage, time-of-use, or billing patterns 

Omnichannel Payment Platform  

Empower customers to pay anytime, anywhere, on their preferred device or channel.  

  • Support ACH, e-check, debit/credit cards, digital wallets, QR, text-to-pay, WhatsApp, pay-by-link, and push-to-pay
  • Native support for Apple Pay, Google Pay, and other digital wallets
  • Provide omnichannel communication via email, push notifications, text, WhatsApp, AI agent and live chat
  • Include advanced channels like AI Agent & chatbot and smartwatches for next-gen experiences
  • Provide channel-specific payment workflows optimized for device and interface 

Advanced Analytics and Payment Insights  

Pre-integrated with SmartBX to deliver real-time payment, billing, and customer insights 

  • Centralize payment history, billing patterns, and risk scores for a complete customer view
  • Access AI-powered dashboards and reports for payments, billing, and service operations
  • Enable predictive reporting on transactions, adjustments, failed payments, and extensions
  • Streamline revenue reconciliation and AI-driven recovery workflows
  • Ensure secure, role-based access with PCI compliance and fraud monitoring 

Enterprise-Grade Security & Compliance  

Ensure all transactions are safe, reliable, and compliant across channels.  

  • PCI-compliant and fraud-resistant architecture with multi-factor authentication
  • Tokenization and encryption for secure payments
  • Real-time monitoring and AI-powered fraud detection
  • Seamless integration with enterprise CIS, billing, ERP, and payment systems
  • Scales to meet high transaction volumes and complex utility operations 

Hear from SmartPX™ Platform Users

A Leading Utility saw a 3X Increase in Digital Payment Adoption within 6 Months of Rollout

A Major West Coast Utility in North America Achieved a 22% Boost in CSAT by Modernizing their Payment Experience

SmartPX™ Reduced Payment-Related Call Center Volume by 35% in the First Year of Launch of One Leading Energy Provider

The SmartPXTM Advantage

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Billions+ Online Transactions 

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Up to 90% Paperless Adoption 

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Up to 90% Customer Satisfaction 

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Up to 40% Lower Operating Costs 

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Up to 22% Reduction in Call Center Call Volumes 

FAQs

SmartPX™ is built specifically for energy and water utilities. Unlike generic payment tools, it delivers a unified, AI-powered payment experience across all channels - web, mobile, AI agents, IVR, kiosks, and assisted care - without redirects or disconnected workflows.

SmartPX™ supports flexible payment models for every utility customer segment. From pre-pay and auto-pay to installments, extensions, and dynamic rate plans based on usage or time-of-use, utilities can offer personalized payment options for residential, commercial, landlords, property managers, builders, and agencies.

SmartPX™ provides real-time payment and customer insights, pre-integrated with SmartBX. Utilities get centralized dashboards, predictive reporting, and AI-driven analytics across payments, billing, risk, and recovery, helping teams make faster, data-driven decisions with built-in security and compliance.

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