SmartWX is the leading Digital Workforce Experience (WX) platform built to serve energy, water, gas, and telecom providers. A vertical-specific platform with over 1,000+ use cases, SmartWX is powered by AI/ML to streamline field operations, from intelligent scheduling and dispatching to real-time workforce visibility and end-to-end asset management.
The platform enhances field service workforce collaboration and builds connected experiences with end customers. With SmartWX, you can effortlessly manage work orders, optimize resource allocation, and ensure seamless asset maintenance and service delivery.
Leverage the AI Power to unlock operational excellence, enhance customer satisfaction, and drive business resiliency with this end-to-end connected platform built for the utility industry.
Reinvent Field Service with
Digital Platforms
#1 and Only Vertical-specific and AI-Powered End-to-End Platform
For seamless customer and workforce experiences across mobile, web, and wearables, designed for Electric, Water, Gas Utilities, Municipalities, Universities, State and Local Agencies, Counties, Smart Cities, Public Sector Units, and Non-Profit Organizations.
The only AI platform delivering connected customer and workforce journeys
A Single Integrated Digital Platform Powered by AI, ML, and IoT Analytics, Purpose Built for the Industry
Purpose-built to serve diverse customer segments
Purpose-built to serve diverse customer segments, including Managers, Dispatchers, Customer Service Administrators, Field Service Agents, and Contractors.
SmartWX is Trusted and Recognized for Transforming Global Utilities
The Power of Vertical- Specific Platforms
SmartWX Named Major Player
SmartWX Named "major player" in 2023-2024 IDC MarketScape for Worldwide Field Service Management Solutions for Utilities
SEW has been featured in Gartner Market Guide
SEW has been featured in Gartner Market Guide for Mobile Workforce Management (MWM) technology for Utilities and ecosystem supporting industry-wide MWM use case
We have a great working relationship with SEW. Ever since the beginning, it's been a true partnership. They have our best interests in mind, and we have theirs. They really understand our industry and our customer needs. SEW platforms are incredibly easy to use and reliable. SEW understands the industry and our customers' needs. They are quick to adapt and make changes that better suit our specific business, customers, and use cases. The product is excellent, and the support behind it is even better.
Jordan Baculpo,Principal Program Manager,
Comprehensive Capabilities to DeliverIntelligentService Experiences
Asset Management
Gain Unparalleled Control and Visibility Across the Entire Asset Lifecycle
Read MoreExcellence with SmartWX Platform
Purpose BuiltModuleswith Deep Domain Knowledge
Smart Vegetation Management
Predictive Intelligence for Proactive Risk Mitigation
- AI/ML-Driven Intelligent Vegetation Oversight
- Real-Time Insights with Interactive Dashboards
- Digitize Vegetation Management Workflows
E-Learning and Training
The centralized knowledge library offers
- Wide range of content formats, including PDFs, videos, and more.
- Field workers can effortlessly annotate, comment, and bookmark materials.
- Efficiently handles folder and group permissions during major bulk operations
Damage Assessment
Utilize AI/ML-powered dashboards to proactively manage damage assessments
- Quickly initiate work orders for assessing damages to utility assets like poles and transformers.
- Determine crew locations in real-time, optimizing restoration strategies for effiecient operations.
- Capture and upload images of damaged assets in real-time, aiding in damage assessment and decision-making.
Smart Assets Management
With predictive and intelligent asset management capabilities
- Enables proactive maintenance, seamless upgrades, and timely replacements.
- Equips businesses with tools to maintain hierarchies, work orders, History , and visualize assets on maps.
- Reduce costs and minimize downtime.
Smart Inventory Management
Inventory management empowers utilities with an extensive toolkit for precise asset control
- Efficiently handle items with consumption tracking, usage-based classification, and cost control.
- Implement detailed Item Classification for effective organization.
- Oversee Spare parts, Services, and Tools effortlessly.
Smart Forms
Facilitate the creation and control digital forms by
- Seamlessly integrating with backend systems for comprehensive reporting.
- Organize forms into sections for clarity and easy navigation.
- Simplify data input with multi-select functionality, reducing the time and effort required.
Smart Maps
Drive Field Operational Excellence with Advanced Location Intelligence
- Intelligent Visual Overview
- Enhanced Operational Efficiency and Control
- GIS Integration for Advanced Visualization
Field Service Management
Digital Platform For Dynamic Workforce Excellence
- AI-Driven Managerial Insights and Dashboards
- Enhanced Dispatcher Efficiency
- Comprehensive Safety Oversight and Response Solutions
AI-Powered Reports and Dashboards
Leverage comprehensive range of data visualization capabilities
- Worker Planned Route analysis, facilitating an in-depth comparison between planned and executed routes.
- Drill down for indepth insights for work order and assets.
- The SOS Notification Report ensures real-time access to critical information.
SmartWX Platform PhilosophyDecoded
- Seamless Information Exchange
- Streamlined Work Order Management
- AI/ML-Powered Scheduling and Dispatch
- Real-Time Customer Interaction
- Single Pre-Integrated Platform Approach
- In-Depth Workforce Insights via Smart Reporting
First
- Skill-Centric Workforce Training
- Real-Time Work Orders with Comprehensive Information
- Wearables, AR/VR-Powered Mobile Library, and Expert Support
- Intuitive New UI/UX and Efficient Training
- Data-Driven Efficiency with Smart Dashboard
- Proactive Asset Management for Reliability
- AI-Powered Vegetation Management
- Proactive Resource Deployment with Smart Forecasting
The SmartWX Advantage
An AI Powered Integrated and Comprehensive Platform Capabilities to Address Key Business Challenges and Deliver Industry Leading Connected Field Workforce (WX) and Customer Experience (CX)
Hear from Our Customers
SEW’s digital WX platform has been instrumental in enhancing our field service operations. The automation and real-time visibility into fieldwork assignments have significantly improved our work order scheduling and dispatching processes. This has resulted in remarkable improvements in workforce productivity and overall service delivery.
Adopting SEW’s SmartWX platform has revolutionized our field operations. Real-time access to safety and compliance documents has significantly boosted workforce productivity and collaboration, while reducing our carbon footprint. The transition from paper-based documentation to digital processes has streamlined our operations and enhanced overall safety for our field technicians.
Switching to SEW’s digital workforce experience platform has streamlined our work order management and improved operational efficiency. Our field technicians now have on-the-go access to critical job information and tools, leading to faster service delivery and enhanced customer satisfaction.
Implementing the SmartWX platform has dramatically reduced our reliance on physical paperwork and manual processes. The intuitive features and seamless accessibility of the platform have improved field worker productivity and service delivery, allowing us to uphold our commitment to operational excellence and customer satisfaction.
Partnering with SEW to implement the SmartWX platform has been transformative for Arizona Public Service. We've seen a marked increase in operational efficiency and worker productivity. The platform has facilitated seamless work order management and cross-team collaboration, significantly enhancing our field service operations.
Industry Insights and Thought Leadership
Rated a Major Player Worldwide by IDC for Utilities Field Service Management
SEW has been positioned as a Major Player in the IDC MarketScape: Worldwide Utilities Field Service Management Solutions 2022 Vendor Assessment. This recognition underlines its unique strength to prov...
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Race to the Future of Field Service
We are witnessing the need to build a resilient business model aggressively and innovatively. In this whitepaper, we follow the core of the WX transformation, the driving factors, and where WX is head...
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How Connected and Intelligent Customer-Workforce Experiences Help Utilities Succeed
We are witnessing a revolution in the utilities are reimagining their business – from interacting with customers to managing their physical assets and bringing technology into the workforce. How can...
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Translating Complexities to Excellence
For all the challenges in utility field services, there exist intelligent solutions. Wondering what they are? Here's the infographic that lays out some common complexities, easily solved with digital ...
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