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The Mobile Advantage for SmartWXPowered by AI/ML

Unlock the Future of Field service delivery and operations, Right In Your Hands Explore the Platform

Experience unparalleled efficiency with the AI-powered SmartWX Mobile App for Filed Workers. Allow the filed workforce to seamlessly manage work orders, assets, and safety observations while leveraging advanced location intelligence. Access a robust knowledge library, and track timesheets and expenses effortlessly, ensuring every task is accounted for. With SmartWX, field agents are empowered to optimize their workflow, enhance productivity, and ensure safety—all in one intuitive app.

Streamlined Workflows and Real-Time Insights

Streamline work orders through hybrid views, automate meter reading, and optimize routes - all powered by SmartWX's mobile app. Leverage the comprehensive knowledge library for on-the-go guidance. Efficiently manage assets with map views, inspection tools, and service request creation. Unlock unparalleled productivity with automated work progressions and real-time location tracking.

On-the-Go Knowledge access, Seamless Support and Enhanced Collaboration

Empower technicians with automated document suggestions, on-the-job training via mobile libraries, and instant 'Ask an Expert' remote assistance through video or voice calls and text. Experience unparalleled efficiency with Tech-En-Route's live GPS tracking, precise ETAs, and real-time customer-field communication - driving elevated performance metrics.

Safeguarding Field Heroes with SmartWX’s Worker First Approach​

Prioritize field worker safety with SmartWX's robust safeguards - 'Lone Worker' mode, 'Safe Home' alerts, instant 'SOS' signaling, emergency contacts, and auto-location capture. Gain comprehensive insights through Safety Observation Reports, enabling data-driven decisions to fortify field team security further.

 

Field Service TransformationPowered by SmartWX Mobile App

Unlock field service excellence with SmartWX's mobile application – a game-changer that empowers workforce productivity, intelligent asset management, uncompromised safety, continuous learning, seamless collaboration, and elevated customer satisfaction.

Intelligent Work Order Management

Seamless hybrid/list views, automated meter reading, optimized scheduling through bundling, and automatic work order progression.

Dynamic Asset Visualization

Intuitive map views, effortless inspection and maintenance, service request creation, and hierarchical asset organization.

On-the-Go Knowledge Access

Real-time access to knowledge resources, seamless annotation and bookmarking, fostering continuous learning.

Seamless Remote Assistance

Instant text, video,voice communication, real-time visual collaboration, automated contextual sharing.

Comprehensive Safety Protocols

Lone worker monitoring, safe home alerts, SOS signaling, auto-location capture, safety observation reports.

Smart Data Collection

Intelligent smart forms for capturing work/non-work data, save for later completion, instant submission.

Seamless Field Service Experience with SmartWX Connected Ecosystem

  • Receiving Work Orders

    The field service agent receives a work order on his SmartWX mobile applicaiton.  The agent logs into the app to view detailed work orders, including location, job type, and equipment needed.

  • Traveling to the Location

    Using Smart Maps, the agent starts travel with route optimization, GPS tracking, and ETA updates for customers and admin via Tech-En-Route.

  • Accessing Knowledge

    Upon arrival, the agent accesses relevant documents in the Smart Mobile Library for instructions, using intuitive search options.

  • Assessing Assets

    In the Assets module, the agent reviews detailed asset information, including history, status, and service requests, to understand the job better.

  • Seeking Assistance

    For complex issues, the agent uses the Ask an Expert module for video or voice calls with subject matter experts and can also check the map for nearby colleagues for on-site support.

  • Capturing Data

    The agent captures work-related data using the Smart Forms module, filling out and submitting forms accurately.

  • Handling Connectivity Issues

    In areas with poor connectivity, the app switches to offline mode, maintaining full functionality and syncing data once reconnected.

  • Ensuring Safety and Completing Work

    The agent activates Lone Worker mode in remote areas and can quickly use the SOS button for emergencies. After completing the task, the agent updates the work order status, stops work, and starts travel back home, using the Safe Home feature to notify the admin upon safe arrival.

Platform Benefits

  • 50%Reduction in SLAs
  • 48% - 52%Increase in Operational Efficiencies
  • 80%Increase in First Time Fixes
  • 100%Reduction in Paperwork and Manual Processes

Solutions for Your Industry

Electricity

Empower utility field workers with SmartWX Mobile Application, streamlining operations through real-time work order management, asset tracking, and robust safety features. Enhance grid reliability by leveraging predictive maintenance, automated work order creation, and data-driven decision-making backed by comprehensive reporting and analytics for strategic planning.

Gas

Elevate gas utility field operations with SmartWX Mobile Application, offering seamless work order management, asset inspection, and on-the-go access to training resources. Improve data accuracy through smart meter reading via OCR, while real-time crew tracking, and robust safety features heighten operational efficiency and worker protection.

Water

Safeguard water infrastructure integrity with SmartWX Mobile Application's condition monitoring capabilities for proactive maintenance and automated work order generation. Optimize field operations through end-to-end lifecycle management, mobile workforce enablement, real-time task tracking, monitoring, and detailed case management, ensuring efficient service delivery.

Telecom

​Accelerate telecom field service excellence with SmartWX Mobile Application, empowering technicians with comprehensive work order management, asset tracking, and location-based services. Foster agile issue resolution through remote assistance via video calls and expert collaboration, while smart wearables enable hands-free operations.

Frequently Asked Questions

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This is the second item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.