SmartWX is the #1 Digital Workforce Experience (WX) platform for electric utilities and power providers. With over 1,000+ use cases, SmartWX uses AI/ML to streamline field operations, from intelligent scheduling and dispatching to real-time workforce visibility and asset management. The platform enhances collaboration and creates connected experiences for end customers. It empowers power utilities by mobilizing field workers, automating critical processes, and fostering service excellence. Designed specifically for power utilities, SmartWX offers comprehensive solutions for intelligently managing field operations, assets, and work orders.
Optimize Work Order Management and Scheduling
Leverage Advanced Analytics and AI-Powered Predictive Maintenance to
Streamline Inventory Management and Reduce Costs through
Automate Manual Processes and Reduce Errors
Improve Workforce Utilization and Reduce Overtime
Enhance customer satisfaction with real-time updates
Optimize asset maintenance and reduce downtime
Gain Insights Into Workforce Performance and Optimize Resource Allocation
Deliver Impactful Training for Efficiency and cost Reduction
Enhance Safety and Compliance
Vertical Specific Platform for Water Utilities
Power Line Inspection and Maintenance
Streamline regular inspection and maintenance of power lines to ensure safety and operational efficiency.
- Preventive maintenance scheduling to avoid outages.
- Real-time tracking of inspection status and history.
- AI/ML-driven analytics for predictive maintenance.
Outage Management and Restoration
Efficiently manage and restore power during outages caused by storms, equipment failures, or other emergencies.
- Rapid dispatching of repair crews during outages.
- Real-time data collection and analysis for efficient restoration.
- Enhanced communication with customers and regulatory compliance.
Meter Installation and Management
Streamline installation, maintenance, and management of smart electric meters at customer premises.
- Efficient scheduling and dispatch of technicians for meter installations and repairs.
- Real-time updates on meter status and readings.
- Integration with billing systems for accurate meter-to-cash processes.
Customer Service and Support
Provide timely and efficient customer service for issues related to electricity connection, shifting, metering, outage and maintenance.
- Improved scheduling and dispatching of customer service technicians.
- Enhanced communication channels, including mobile apps and chatbots.
- Real-time updates and notifications for customers.
Workforce Safety and Training
Ensure the safety of field technicians and provide continuous training and skill development.
- Real-time safety monitoring and alerts (e.g., "Lone Worker" mode, "SOS" signals).
- Access to training materials and on-the-job learning via mobile devices.
- AR-powered smart wearables for hands-free operations and remote assistance.
Inventory Management
Efficiently manage inventory and spare parts for maintenance and repair activities.
- Real-time tracking of inventory levels and spare parts.
- Automated inventory replenishment and stock optimization.
- Integration with work orders for seamless parts management.
SmartWXAdvantage
Enhanced Work Order Management
Streamline planning to execution with AI-driven workflows, connecting field workers, customers, and assets. Reduce delays, optimize resource use, and minimize costs.
AI-Powered Workforce and Asset Management
Utilize AI for stronger analytics, enabling data-driven asset health predictions, outage forecasting and optimized resource allocation. Maintain complex electric utility assets with a 360-degree view and predictive maintenance.
AI/ML-Powered Schedule and Dispatch
Optimize task allocation and adjust schedules dynamically with Manual, semi- automatic and automatic scheduling for efficient resource utilization, enhancing workforce productivity and service delivery.
Smart Inventory Management
Real-time tracking and status transitions for assets and equipment. Optimize stock levels and integrate with field operations for efficient parts management.
Smart Maps
Role-based map visualization for work orders, technician positions, and assets. Enhance decision-making with customizable map layers and advanced tracing.
Smart Data Management (Smart Forms)
Dynamic, customizable digital forms for data collection and reporting. Improve field data accuracy and eliminate paperwork with support for various data types.
Smart Knowledge Management and Workforce Collaboration
Real-time access to training materials, automated document suggestions, and remote assist functionalities. Foster continuous learning and collaboration, even offline.
Mobile Workforce Enablement
Streamline work order management, location insights, and real-time data sync on mobile devices. Enhance productivity with safety features like "Lone Worker" mode and instant SOS alerts.
Advanced Analytics and AI-Driven Insights
Stronger analytics and decision support with embedded AI. Gain insights into work orders, asset management, and field workforce efficiency with real-time SOS notification reports.
Assured Regulatory Compliance & Worker Safety
Ensure compliance with environmental and safety regulations using comprehensive reporting tools. Integrate smart meters to pinpoint outages, enabling swift repairs and reducing downtime.
Improved Customer Satisfaction
Enhance customer service and transparency through real time status updates and technical location intelligence. Reduce inquiries, improve communication, and build stronger customer relationships.
Tech-en-Route
GPS-enabled live tracking of field workforce and GIS-integrated real-time tracking, enhancing customer and workforce connectivity.
AR-Powered Smart Wearables
Smart Wearables integration for hands-free operations with voice-activated document retrieval and immersive remote collaboration. Streamline inventory tracking and enhance safety with instant alerts.
Smart Forecasting
Optimize resource allocation with AI/ML for precise work order and demand forecasting. Integrate weather forecasting for better planning and proactive measures.
Smart Vegetation Management
Predict and prioritize maintenance with AI and ML. Ensure service reliability with real-time risk identification, GIS integration, and mobile app support for offline data capture.
Smart Meter Management
Efficiently manage smart meter operations from installation to maintenance with end-to-end tracking, automated work order management, and real-time notifications.
Smart Damage Assessment
Enhance emergency response with real-time connectivity and crew location tracking. Minimize downtime with Smart Templates, AI/ML-powered dashboards, and mobile map views.
Platform Benefits
- 90%Surge in Work Order Completion Rate
- 80%Reduction in Service Response Time
- 75%Accuracy in Predictive Maintenance