In the water utility sector, efficient field service management is crucial to ensuring the reliability and quality of water supply to customers. With SmartWX, we empower water providers by mobilizing their field workers, automating critical business processes, and fostering excellence in field services. Our AI-powered connected platform enhances operational efficiency and elevates service delivery standards, ultimately driving superior overall performance. SmartWX- #1 digital workforce experience (WX) platform- Powered by AI, is specifically designed to meet the unique needs of water utilities, offering a comprehensive solution for managing field operations, assets, and work orders.
Optimize Work Order Management and Scheduling to
Leverage Advanced Analytics and AI-Powered predictive Maintenance to
Automate Manual Processes and Reduce Errors
Improve Workforce Utilization and Reduce Overtime
Optimize Asset Maintenance and Reduce Downtime
Gain Insights Into Workforce Performance and Optimize Resource Allocation
Deliver Impactful Training for Efficiency and Cost Reduction
Enhance Safety and Compliance
Vertical Specific Platform for Water Utilities
Water Pipeline Inspection and Maintenance
Streamline regular inspection and maintenance of water pipelines to ensure safety and operational efficiency.
- Preventive maintenance scheduling to avoid leaks and failures.
- Real-time tracking of inspection status and history.
- AI/ML-driven analytics for predictive maintenance.
Leak Detection and Repair
Detect and repair water leaks promptly to ensure service continuity and reduce water loss.
- Rapid dispatching of technicians to detected leak sites.
- Real-time data collection and analysis for accurate leak detection.
- Enhanced communication with customers and regulatory compliance.
Meter Installation and Management
Optimize installation, maintenance, and management of water meters at customer premises.
- Efficient scheduling and dispatch of technicians for meter installations and repairs.
- Real-time updates on meter status and readings.
- Integration with billing systems for accurate meter-to-cash processes.
Emergency Response Management
Ensure swift coordinated response to emergency situations, such as water main breaks or natural disasters.
- Real-time location tracking and dispatching of emergency response teams.
- Streamlined communication and coordination during emergencies.
- Comprehensive reporting and analytics for post-incident reviews.
SLA Compliance and Reporting
Ensure compliance with water safety regulations and environmental standards through regular inspections and maintenance.
- Automated scheduling of compliance inspections.
- Real-time data collection and reporting to regulatory bodies.
- Comprehensive documentation and audit trails.
Asset Management and Tracking
Track and Manage the lifecycle of water infrastructure assets, including pipelines, meters, and treatment plants.
- Centralized asset information with real-time updates.
- Predictive maintenance based on asset performance data.
- Enhanced decision-making with AI-driven analytics.
SmartWXAdvantage
Enhanced Work Order Management
Streamline planning to execution with AI-driven workflows, connecting field workers, customers, and assets. Reduce delays, optimize resource use, and minimize costs.
AI-Powered Workforce and Asset Management
Use AI for stronger analytics, asset health predictions, and optimized resource allocation. Maintain complex water utility assets with a 360-degree view and predictive maintenance.
AI/ML-Powered Schedule and Dispatch
Optimize task allocation and adjust schedules dynamically with AI algorithms for efficient resource utilization, enhancing workforce productivity and service delivery.
Smart Inventory Management
Real-time tracking and status transitions for assets and equipment. Optimize stock levels and integrate with field operations for efficient parts management.
Smart Maps
Role-based map visualization for work orders, technician positions, and assets. Enhance decision-making with customizable map layers and advanced tracing.
Smart Data Management (Smart Forms)
Dynamic, customizable digital forms for data collection and reporting. Improve field data accuracy and eliminate paperwork with support for various data types.
Smart Knowledge Management and Workforce Collaboration
Real-time access to training materials, automated document suggestions, and remote assist functionalities. Foster continuous learning and collaboration, even offline.
Mobile Workforce Enablement
Streamline work order management, location insights, and real-time data sync on mobile devices. Enhance productivity with safety features like "Lone Worker" mode and instant SOS alerts.
Advanced Analytics and AI-Driven Insights
Stronger analytics and decision support with embedded AI. Gain insights into work orders, asset management, and field workforce efficiency with real-time SOS notification reports.
Assured Regulatory Compliance & Worker Safety
Ensure compliance with environmental and safety regulations using comprehensive reporting tools. Integrate smart meters to pinpoint leaks, enabling swift repairs and reducing water loss.
Improved Customer Satisfaction
Enhance customer service and transparency through a user-friendly portal. Reduce inquiries, improve communication, and build stronger customer relationships.
Tech-en-Route
GPS-enabled live tracking of field workforce and GIS-integrated real-time tracking, enhancing customer and workforce connectivity.
AR-Powered Smart Wearables
Smart Wearables integration for hands-free operations with voice-activated document retrieval and immersive remote collaboration. Streamline inventory tracking and enhance safety with instant alerts.
Smart Forecasting
Optimize resource allocation with AI/ML for precise work order and demand forecasting. Integrate weather forecasting for better planning and proactive measures.
Smart Vegetation Management
Predict and prioritize maintenance with AI and ML. Ensure service reliability with real-time risk identification, GIS integration, and mobile app support for offline data capture.
Smart Meter Management
Efficiently manage smart meter operations from installation to maintenance with end-to-end tracking, automated work order management, and real-time notifications.
Smart Damage Assessment
Enhance emergency response with real-time connectivity and crew location tracking. Minimize downtime with Smart Templates, AI/ML-powered dashboards, and mobile map views.
Platform Benefits
- 90%Surge in Work Order Completion Rate
- 80%Reduction in Service Response Time
- 75%Accuracy in Predictive Maintenance