Redefining Utility Operations and Improving Customer Service
With End-to-End, Integrated AI-Powered Digital Platform
Elevate your customer service experience and delivery with SEW's SmartCRM, designed to enhance the way energy, water, and gas providers connect with their customers. Our SmartCRM offers a preconfigured, vertical-specific solution with a wide range of customizable functionalities and a scalable system landscape. Seamlessly integrated with leading systems such as Salesforce, Microsoft Dynamics 365, and SAP C4C, the AI platform provides a robust foundation for building deeper, more meaningful relationships.
With SEW’s SmartCRM, utilities can gain powerful insights, streamline operations, and reduce cost-to-serve. The platform's advanced AI capabilities enable you to deliver superior customer experiences, drive digital self-service, and continuously optimize your engagement strategies. Experience the future of customer relationship management with SEW’s Smart CRM—where digital innovation meets industry expertise.
What Makes SmartCRM Unique
End-to-End Case Management with Vertical-specific capabilities
Integrate all Customer Data into One Central Platform
Omnichannel Support across Text, IVR, Email, Push, Chatbot and Live Agents
Intelligent Marketing Automation & Customer Outreach
Pre-Integrated with Salesforce, Microsoft Dynamics 365, SAP C4C
Build Connected Digital Experiences across Customers, Workforce, Agents
Easily Adaptable & Scalable to Meet Industry Needs
Optimize Agent Experience and Customer Service
Unified Customer Experience
Empower Personalized Engagement and Seamless Service
Our AI-powered SmartCRM enhances the agent experience by providing a unified point of contact with a comprehensive 360-degree view of customer information. The platform equips customer service representatives (CSRs) with the necessary insights to deliver superior, personalized service. By integrating diverse data sources and employing intuitive dashboards, the platform streamlines customer service, allowing agents to make informed decisions and respond to customer needs accurately.
Access a 360-degree view of customer data, ensuring that agents have the complete information needed for superior service delivery
Connect various data sources to anticipate customer requirements and personalize service, delivering intelligent insights
Provide AI-powered dashboards to view comprehensive customer information, integrate digital field workforce management, and streamline case management
Offer tailored solutions and targeted marketing campaigns based on detailed customer data and historical interactions
Automate follow-ups and surveys, as well as routine tasks, to enhance efficiency and ensure consistent customer engagement
Unified Agent Experience
Transform Agent Experience with Comprehensive 360-Degree Insights
Our platform leverages unified AI-powered analytics to deliver intuitive, insight-rich dashboards that empower utilities to track performance metrics, understand impact, and maximize the value of their data. By providing a comprehensive view of customer interactions and service performance, our platform supports informed decision-making, enhanced customer engagement, and efficient issue resolution.
Gain a 360-degree view of customer interactions in one consolidated dashboard through predictive analytics
Monitor customer service performance in real-time, track key metrics, and identify areas for improvement to drive continuous enhancement
Track and analyze customer behavior patterns across channels and touchpoints to tailor interactions
Segment customer groups effectively, deliver relevant marketing messages, and uncover upselling opportunities to boost engagement
Access historical data and past interactions to resolve issues more swiftly, leading to reduced handling times and improved service efficiency
Unified AI-Powered Analytics
Harness Intelligent Insights for Data-Driven Success
The AI-led platform enhances unified operations by providing streamlined case management and real-time status tracking, empowering agents to respond promptly to customer requests and coordinate effectively with field workers. Our platform integrates customer data into a comprehensive view, optimizes field operations, and facilitates cross-functional collaboration, enabling businesses to manage and expand their operations efficiently while delivering exceptional service.
Store and manage all customer information in one place, offering a consolidated view of interactions, journeys, behavior, and history
Streamline service appointments, track field workers in real-time, and ensure a seamless connection between customers, agents, and the workforce
Enable different teams to access a unified customer profile and collaborate effectively to resolve queries and improve service delivery
Automate routine tasks to reduce manual efforts and streamline operations, enhancing efficiency and productivity
Adapt to evolving business needs with a platform designed to scale and expand services without significant disruptions
Unified Operations
Streamlined Processes for Seamless and Connected Customer-Workforce Experiences
Our SmartCRM delivers a unified customer experience by leveraging real-time data to offer personalized service and proactive issue resolution. This approach not only enhances customer service but also promotes digital self-service. Our AI platform ensures that utilities can communicate effectively through preferred channels and engage customers with tailored interactions, making every touchpoint an opportunity for positive impact.
Offer personalized assistance and service delivery, elevating customer experience and satisfaction
Leverage omnichannel communication across Text, IVR, WhatsApp, email, Push notifications, chatbot and more for quick responses and real-time updates
Provide tailored interactions across different customer segments – residential, commercial, agency, builders, landlords or property managers
Analyze customer usage patterns to provide targeted energy-saving recommendations and support sustainability efforts
Enable ease of adoption with frictionless integrations into other customer applications
Transforming Digital Customer Experience (CX) with the #1 Platform at a Leading Municipally-owned Gas Utility in the US
Read the Case Study
The SEW Advantage
Improved Customer Service
Deliver the Next Generation of Digital
Self-Service
Reduced Cost-to-Serve
Lower Turnaround Time of Customer Calls
Upsell and Cross-sell Opportunities
Integrated and Personalized Customer Communications
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