SEW Smart Outage and Storm AI Platform
Adding Intelligence to Outage Management with Connected Customer and Workforce Experiences
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SEW Smart Outage and Storm AI Platform empowers utilities to effectively manage outages by building connected customer-workforce experiences. The platform engages customers through two-way communication, delivering real-time updates via preferred channels such as chatbots, IVR, and email. Additionally, the platform offers an intuitive map interface with comprehensive restoration details and single click reporting options. Simultaneously, it enables the field workforce to expedite outage recovery, ensuring a smarter engagement approach. This connected platform approach boosts outage restoration effectiveness, enhances grid reliability, and presents a comprehensive solution for utilities in today's digital landscape.
Excelling The Connected Customer and
Workforce Experiences
The Convenience of Single End-to-End Integrated Platform
Perfecting Customer Experience During Outages
By Giving Customers - Control. Convenience. Choice.
- Report outages effortlessly with a single click using an intuitive map view and user interface.
- Receive real-time service updates and restoration time information.
- View interactive outage maps showing current and planned outages with weather overlay.
- Access information about the number of impacted customers, assigned crew, and status updates.
- Manage and receive outage notifications through various channels such as Email, IVR, Push, Text, Live Chat, and Chatbots for a consistent communication experience.
- Benefit from real-time, reliable communication before, during, and after outages.
Empowering Workforce for Reliable Service Delivery
Trace. Search. Restore and Communicate
- Seamlessly integrate mobile workforce operations to ensure efficient outage management.
- Track work status and workforce location via GPS enables Tech-en-Route feature.
- Integrated work order generation and AI-enabled Scheduling and Dispatching.
- Conduct damage assessments while maintaining safety and compliance standards.
- Foster effective collaboration within the team for streamlined operations.
- Perform preventive and predictive asset maintenance to minimize future outages.
- Access AI/ML dashboards and reports for informed decision-making.
Building a Digital-First Experience with a Convenience of a
Single End-to-End Integrated Platform
The SEW - AI Advantage
Predictive and Preventive Measures
AI-driven measures for real-world outages, enabling up to 90% faster restoration.
Single Integrated Platform
Unified platform for Outage Reporting, Maps, Restoration, and Notifications, reducing call volume by 25-30%.
Connected Customer and Workforce Journeys
Platform with AI, ML, and IoT Analytics for improved proactive communications.
Multi-Channel Engagement
Engage customers through Web, Mobile App, Text, IVR, Chatbot, and Live agents, reducing operational costs by 45%.
Enhanced Customer Communication
Frequent and accurate ETR updates, improving communication and reducing call volume.
Improved Outage Response
Advanced damage assessment, vegetation management, and increased field worker mobility for faster restoration and lower costs.
Streamlined Repair Processes
AI-driven scheduling and dispatching for quicker repairs and cost reduction.
Utilization of Analytics
Enhance system reliability and optimize restoration with analytics, supporting proactive communications.
Helping Our Customers
Achieve their Goals
Adding Intelligence to Outage Management with Integrated Cloud-Based Digital Platforms
Read the Blog
Delivering Digital Connected-First Experiences to Customers During Power Outages
Check Out the Infographic
Winning Story of Improving Customer Satisfaction and Experience during Service Outages - Case Study of a Public Utility
Read the Case Study