Engaging People with Smart Purchases and Smarter Energy + Water Management
With SEW’s Smart Digital Marketplace Platform
SEW’s Digital Marketplace is an intelligent e-commerce platform built on Vertical AI. The platform enables utilities to provide a one-stop shop to empower their customers with smart energy and water-saving appliances and reward them with intelligent and personalized rebates to promote sustainable choices.
The AI-powered platform is highly configurable, interactive, and built on utility-specific needs, ensuring a seamless experience for providers and consumers. With a wide range of smart appliances available at customers' fingertips, our platform empowers people to make informed purchasing decisions, manage energy and water usage, and positively impact customer experience.
Additionally, the platform comes pre- integrated with comprehensive rebate management capabilities, offering intuitive and user-friendly interfaces and helping utilities to incentivize smart consumption behavior and provide holistic digital experiences.
Reasons to Adopt
SEW’s Digital Marketplace
Purpose-built for Utilities Using Vertical AI
Pre-integrated With Intelligent Rebate and Program Management
Automated Vendor Integration System For Efficient Coordination and Collaboration
Hyper-Personalization to Serve a Diverse Range of Utility Customer Segments
Intelligent Decision Process To Drive Customer Action
Accelerated Customer Awareness Via AI-driven Recommendations
Multi-Layered Fraud Detection System Safeguarding User Information
Quicker ROI, Big Cost Savings, and Versatility with Advanced AI Models
Intelligent Customer Outreach and Marketing to Promote Platform Adoption
One-Stop-Digital-Shop
Enabling Smart Choices and Sustainable Purchases for Utility Customers
Empower people with the ease of adopting energy and water-efficient appliances leveraging our AI-powered Digital Marketplace Platform. By rewarding them with intelligent rebates and incentives, our platform significantly boosts customer satisfaction. It facilitates seamless adoption through simplified purchase processes, AI-based recommendations, detailed comparisons, easy selection options, secure payments, and review and feedback mechanisms.
- Provide customers with an intuitive dashboard offering a diverse range of energy and water-efficient appliances and a savings calculator to help them estimate their savings
- Simplify the purchasing journey with personalized information, streamlined product search and selection, easy wishlist management, and multi-channel payment options
- Drive customer education by delivering personalized savings plans and best appliance recommendations with AI-driven preference management and surveys
- Enhance the EV ownership experience for customers with AI-powered recommendations for accessories such as smart charging cables, energy-efficient tire options, and more
- Reward customers with instant rebates and incentives and foster brand trust with value-added products and services
- Enable customers to receive instant alerts and notifications across their preferred channels, ensuring timely updates and information
Intelligent Technology
Elevating Customer Experiences with AI-Powered Innovations
Our platform leverages the power of Vertical AI to analyze consumer behavior, drive personalized buying journeys, support sustainability tracking, enable intelligent rebate management for informed decision-making, increase ROI, achieve cost savings, and promote responsible consumption awareness.
- Optimize rebate management with automated eligibility verification, intelligent & dynamic rebate offerings, and real-time rebate processing
- Deliver AI-powered energy-water savings recommendations and cost-reduction plans based on usage data, consumer behavior analysis, and predictive customer preferences
- Enhance user experience with AI-based enhanced search functionalities for efficient and faster product searches
- Promote clean energy adoption with renewable energy integration and sustainable recommendations based on individual energy needs
- Drive strategic decisions and optimize offerings with AI-powered reports on customer purchase trends, appliance performance, and overall energy-water savings
Seamless Vendor Management
Orchestrating Vendor Management Excellence in Digital Utilities
With built-in gamified capabilities, utilities can easily drive vendor management via AI-powered vendor performance evaluations, automated vendor compliance checks, predictive vendor rating, and fraud management to responsibly list reliable products, enable safe and secure transactions, and streamline post-purchase operations.
- Seamlessly shortlist vendors based on pre-defined stringent criteria, including product energy ratings, certifications, customer reviews, reliability, and alignment with green values
- Recognize and rank vendors based on sustainability commitment and product energy efficiency benefits
- Orchestrate post-purchase support via pre-integrated customer-vendor communication for installation, warranty claims, and technical support
- Expand business opportunities via cross-selling and collaboration with other utility companies to offer exclusive deals, personalized rebates, and integrated energy management solutions for marketplace customers
- Enable safe and seamless transactions leveraging our robust and multi-layered fraud detection system, empowering customers to transact confidently
Targeted Campaigns & Outreach
AI-Powered Outreach for Improved Adoption with SEW Amplify
Accelerate appliance purchases on the digital marketplace and foster efficient resource consumption with AI-powered marketing and outreach. Utilities can drive adoption by leveraging targeted, multichannel communications, personalized recommendations, and impactful promotional materials. Enhance customer engagement with tailored information and personalized programs, ensuring a seamless and compelling purchasing experience.
- Drive targeted communications leveraging multi-channel outreach efforts, including email, direct mail, bill inserts, and social media
- Elevate customer education by emphasizing product specifications, available rebates, and the significance of energy-efficient technologies to engage customers effectively
- Introduce insights on demand response, dynamic pricing, and comprehensive guides to aid customer decision-making
- Strategically craft and launch marketing campaigns with high-volume retail periods, such as holidays, to drive higher adoption rates
- Effectively manage marketing campaigns and track insights for measurement and informed decision-making, including customer savings, goals, budgets, and more
Transforming Digital Customer Experiences (CX) with #1 Platform at a Leading Municipally Owned Gas Utility in the US
Read the Case Study
The SEW Advantage
Improved Customer Satisfaction and Experience
Encourage Sustainable Choices & Reduce Carbon Footprint
AI-driven Personalized Recommendations to Optimize Purchase Journey and Potential Savings
Unified User Journey For End-to-End Integrated Experience Across Channels
Integrated Purchase Cycle Designed to Streamline Transactions and Optimize Conversion
Build Customer Partnerships and Foster Energy-Water Efficiency
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