Industry's #1
Customer Experience (CX) Platform

Trusted by 470+ Global Utilities

SmartCX™ provides scalable Vertical AI and self-service for energy and utilities, covering billing, outages, eMobility, and smart home tech.

Increase in Customer Adoption 90%
Increase in Customer Satisfaction 59%
Reduced Operational Cost 40%
Higher Bill Savings 40+

Stories of Succes

Digital
Communication

Scaling Smart Communications and 24x7 Service for a Leading Energy Provider

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Water
Conservation

Scaling Smart Communications and 24x7 Service for a Leading Energy Provider

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Billing &
Payment

The Next in Billing & Payment Experience: Winning Story of a Leading Energy Provider

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The SmartCX™ Impact

Available across Multiple Devices - Web, Mobile, and AI Assistant

Built for Residential, Commercial, and Property Management sectors

Empowers Everything In One Experience from a Single, Integrated Platform

Multi-channel Support: Text, Email, IVR, Push, WhatsApp, AI, and Live Chat

Pre-Integrated with Utility Systems and Leading Third-Party Applications

Ensures Continuous Innovation and Faster Time to Value

Voices of Trust
Our Client Testimonials

The platform deployment effort is a brilliant example of what can be achieved through collaboration when we are all working to achieve a common goal. The team’s ability to deliver a multifaceted solution on schedule, is a reflection of the commitment by every person on the team.

We are confident that this implementation will provide an enhanced experience for our customers, providing them with the ability to easily do business on their terms while we continue to improve our service delivery to them.

I would characterize our relationship with SEW as growing. In my mind, SEW is an innovative organization focused on an integrated customer experience. They are at the forefront of delivering quality services and experiences on a platform that is intuitive.

I think a lot of the day-to-day upkeep is now in SEW's domain, freeing up my folks who work closely with our customers and our business to figure out what strategic growth maps make sense in terms of where we want to go with new capabilities and new products.

Seamless, smart, all-in-one CX

The Ultimate All-in-One Digital Self-Service Platform

Our AI platform delivers secure, scalable self-service for all energy customer segments via a single, unified interface

Secure, multi-channel payments and custom plans
Robust access control for personalized interactions
Streamlined reporting with multi-channel alerts
Native mobile journeys for customers and workforce via AI/ML
Pre-integrated with enterprise systems for end-to-end management

AI-powered engagement in real-time

Intelligent, Real-time Customer Engagement

Elevate satisfaction with 24/7 connectivity, automated efficiency, and personalized customer control

Tailored communication across all preferred platforms
Data-driven outreach to increase user engagement
Industry-specific chatbots for specialized customer service
Advanced analytics to improve operational efficiency
Multi-lingual support for a diverse, consistent experience

AI-powered energy and water choices

AI-Driven Energy and Water Sustainability

SmartCX™: AI-powered conservation and personalized engagement for a modern energy-water ecosystem

AI-powered, appliance-level energy and water disaggregation reports
Personalized rebates, incentives, and recommendations
Advanced Distributed Energy Resources integration and AI usage analytics
Incentivized programs to encourage off-peak energy usage
A one-stop shop for energy and water-saving appliances

Fostering partnerships to drive behavioral change

AI-powered energy management: Secure, resilient, and built for the clean energy transition

Real-time device monitoring to optimize usage and lower bills
Integrated EV charging management and personalized rate plans
Rooftop solar benefits to promote collective sustainability
Empowering customers to generate and store renewable energy
Demand forecasting and TOU rates to maximize efficiency

Powering smarter utilities and customer experiences

Intelligent insights through data-driven decisions

Gain a comprehensive view of customer behavior with AI analytics and real-time operational dashboards

Complete, AI-powered customer insights in one view
Backend efficiency with BX CoPilot, Smart CRM, and Case Management
Tailored recommendations across web and mobile
AI-driven campaigns based on specific user behaviors
Empowering agents with tools for faster issue resolution

The Industry’s Only CX Platform Tailored for
Every Customer Segment

Residential
Digital self-service for energy-water analytics, payments, EV management, and smart home control
Enterprise
Centralized C&I portfolio management for cost and resource optimization
Builder
Increase CSAT and JD Power scores with proactive communication
Landlord
Streamlined utility management for multi-property builder projects
Property Manager
Centralized energy and water management for multi-property portfolios
Agency
Digital bill assistance and pledge management for vulnerable customer support

Why SEW.AI Platforms

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Single, Integrated Digital Platform

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Vertical AI Platform

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Hyper-Personalized Customer Journeys

360

Unified, Connected, 360 Experience

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1000+ Industry Use Cases

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AI-Driven Innovations

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High Performance & Data Security

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Seamless Integrations with Pre-Built APIs

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Low Code Maintenance

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Advanced AI Analytics & Reporting

FAQs

Customer experience (CX) refers to the overall perception and feelings that utility customers have about their interactions with the utility company throughout the entire customer journey. This includes every touchpoint, from initial contact and service setup to ongoing interactions such as bill payments, usage monitoring, and customer support. A positive customer experience is crucial for building customer loyalty, enhancing the utility’s reputation, and driving customer satisfaction.

Utilities need a customer experience platform to enhance service delivery, foster customer satisfaction, and adapt to evolving consumer expectations. With the increasing demand for personalized services and seamless interactions, a robust digital platform enables utilities to streamline communication, billing processes, and service requests. By centralizing customer data, utilities can gain insights into customer preferences and usage patterns, allowing for tailored offerings and targeted support. Moreover, a CX platform facilitates efficient problem resolution, reducing customer frustration and enhancing loyalty.

AI is transforming customer experiences in the utility industry by offering innovative capabilities such as 24/7 assistance through chatbots, personalized communication, appliance-level disaggregation, electric vehicle (EV) management, and demand response. These innovations optimize energy usage, enhance efficiency, and ensure unparalleled convenience and satisfaction.

Industry Insights and Perspectives

SEW.AI Building the Intelligence Behind Energy & Water

Featured by Dun & Bradstreet asIndia's Top 500 Value Creators, SEW.AI shares its vision to transform energy and water through Vertical AI.

Gasmig’s Winning Transformation Story: Elevating Customer Experience through AI Digital Innovation

Watch how Gujarat Gas modernized customer experience using SEW.AI SmartCX™, delivering connected self-service and scalable digital utility journeys…...

Celebrating Purpose, Progress, and People - Highlights from the WE3 Annual Digital Energy and Water Awards 2025

Highlights from the WE3 Annual Digital Energy and Water Awards 2025, celebrating global utility leaders driving AI, CX, grid, and workforce transfo…

Industry's #1 Customer Experience (CX) Platform

Trusted by 470+ Global Utilities

Stories of Succes

Digital Communication

Water Conservation

Billing & Payment

The SmartCX™ Impact

Voices of Trust Our Client Testimonials

Seamless, smart, all-in-one CX

The Ultimate All-in-One Digital Self-Service Platform

AI-powered engagement in real-time

Intelligent, Real-time Customer Engagement

AI-powered energy and water choices

AI-Driven Energy and Water Sustainability

Fostering partnerships to drive behavioral change

Powering smarter utilities and customer experiences

Intelligent insights through data-driven decisions

The Industry’s Only CX Platform Tailored for Every Customer Segment

Residential

Enterprise

Builder

Landlord

Property Manager

Agency

Why SEW.AI Platforms

FAQs

Industry Insights and Perspectives

SEW.AI Building the Intelligence Behind Energy & Water

Gasmig’s Winning Transformation Story: Elevating Customer Experience through AI Digital Innovation

Celebrating Purpose, Progress, and People - Highlights from the WE3 Annual Digital Energy and Water Awards 2025

Industry's #1
Customer Experience (CX) Platform

Digital
Communication

Water
Conservation

Billing &
Payment

Voices of Trust
Our Client Testimonials

The Industry’s Only CX Platform Tailored for
Every Customer Segment