In response to changing customer expectations, this leading utility based in Madison reevaluated the role of customer payments to enhance the overall customer experience. While some utilities are taking a cautious approach, this provider embraced transformation by revolutionizing its billing and payment operations and prioritizing digital solutions for customers. This proactive approach enables the utility to address customer challenges and capitalize on valuable opportunities. By prioritizing enhanced services and embracing sustainability, the utility demonstrates its commitment to creating a better future for its customers.
Download the case study to learn more about provider’s transformation process and the digitization efforts that have resulted in new billing and payment experiences, as well as improved customer connectivity through self-service apps and portals.