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Energy Industry Innovation Award

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Schedule & Dispatch
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Right Technician with the Right Assets to the Right Place at the Right Time​
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Schedule & Dispatch
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Our Smart Scheduling and Dispatching Platform allows utilities to intelligently automate the work order assignment to the field workforce. The platform offers intelligent planning of tasks and work orders to optimize field crew efficiency and reduce the meantime on the field.

By providing a logical way to manage vast territories as well as schedules for work orders, the platform allows for better utilization of resources to ensure efficient and cost-effective service delivery.

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Smarter Utility Workforce Scheduling and Dispatching
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Optimize the work order scheduling process with both manual and auto-scheduling
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Optimize the work order scheduling process with both manual and auto-scheduling
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Leverage drag and drop scheduler to minimize idle time and manage worker availability/shifts
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Leverage drag and drop scheduler to minimize idle time and manage worker availability/shifts
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Narrow down field worker pool with a skillset search and find the nearest technician to a service call
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Narrow down field worker pool with a skillset search and find the nearest technician to a service call
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Generate accurate time to completion using insights from historical data
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Generate accurate time to completion using insights from historical data
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Maintain real-time connectivity between customers and workforce with tech-en-route location tracking
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Maintain real-time connectivity between customers and workforce with tech-en-route location tracking
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Dispatch field workers based on configurable rule-based engine and prepare for rapid auto response during emergencies
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Dispatch field workers based on configurable rule-based engine and prepare for rapid auto response during emergencies
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Simplify complex scheduling with Gantt chart and map view of worker
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Simplify complex scheduling with Gantt chart and map view of worker
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Benefits from the powerful reporting and business intelligence to optimize your field crew efficiency
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Benefits from the powerful reporting and business intelligence to optimize your field crew efficiency
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Define SLAs for timeslot management and generate SLA compliance reports
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Define SLAs for timeslot management and generate SLA compliance reports
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Integrate seamlessly with third-party tools and applications
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Integrate seamlessly with third-party tools and applications
Platform Benefits
Improve Workforce Productivity
Improve Workforce Productivity
Increase Work Order Completion Rate
Increase Work Order Completion Rate
Minimize Time and Reduce Manual Processes
Minimize Time and Reduce Manual Processes
Increase Resource and Asset Utilization
Increase Resource and Asset Utilization
Improve Time of Resolution
Improve Time of Resolution
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Enhance Decision-making with AI/ML Analytics
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Enhance Decision-making with AI/ML Analytics