Smart iX is an AI and ML-driven analytics platform that empowers energy and water providers to discover customer and workforce insights across multiple data streams. Smart iX helps in automation of business processes with an in-depth analysis of data sets, specific to business use cases, to build intelligence by leveraging AI, ML, and IoT.
Achieve Operational Excellence
Aggregate and analyze data in real-time to eliminate inefficiencies and streamline utility operations
Augment Sustainability Efforts
Leverage behavioral insights and move closer to ensuring energy efficiency and water conservation
Customer and Workforce AI
Predictive behavioral analytics integrated with customer and workforce AI
Energy and Water Analytics
Rich energy efficiency and water conservation analytics, packed with reports on high usage, demand response, peak load management, leakages, complaints and violations, and much more.
- Program Management
- Usage Analytics
- DR Analytics
- Leak Analytics
Customer Behavioral Analytics
360-degree view of customers' behavior, facilitating micro-segmentation for effective customer and workforce engagement.
- Micro Segmentation
- Behavioral Reports
- Personalized Data Analytics
- Predictive Insights
In-Built IoT and AI Use Cases
Powerful IoT enabled use cases in customer service operations, outage management, asset performance, program management embedded with AI and business specific journeys.
- Peak Load Management
- Smart Home Management
- Asset Performance
- Embedded AI and Customer Journeys
Complaints and Violations
Define usage thresholds to curtail violations and also proactively track & manage customer complaints.
- Management complaints and violation
- Field Investigation
- Customer Notification
- Regulatory Compliance
Program and Rebate Management
Intelligently offer saving programs and rebates to customers, backed by data, to ensure maximum enrollment.
- Program Enrollment
- Customer Savings
- Customer Segmentation
- Program Performance
The Smart iX Advantage
Leverage advanced analytics powered by AI/ML/IoT to build an intelligent enterprise. Now is the time to take full advantage of the industry's #1 platforms.
- Achieve Conservation Targets
- Monitor Program Effectiveness
- Reduce Power Thefts & Water Leakages
- Comprehensive Segment Reporting
- Improve Energy & Water Use Efficiency