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Energy Industry Innovation Award

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Tech En Route Building Connected Customer and Workforce Digital Experiences Tech in route plateform Talk To Us

The uberization of the service sector is now a reality. Utility customers demand to know the status updates on their service requests and maintain direct contact with the field personnel. To ensure operational efficiency and maximize performance, utilities also need visibility of the field workforce.

SEW’s Tech-En-Route Platform, with its advanced live tracking features and comprehensive functionalities, ensures everyone has the most up-to-date information, all in real-time, thereby building the best and connected customer-workforce experiences.

Tech-En-Route – Removing Silos and Improving Connectivity from Customers to Field Workforce tech-en-route
Facilitate GPS-enabled live tracking of the field personnel in response to customer requests Facilitate GPS-enabled live tracking of the field personnel in response to customer requests Icon 2 Mid top Connect customers with field workers in real-time. Provide map view with real time location updates, with accurate ETA, technician details, and an option to call the technician Mid top icon 3 Set off automatic alerts across channels such as email, text, push, chatbot, etc. for customers to stay in-the-know Mid top icon4 Enhance performance metrics with GIS-integrated real-time tracking and insights into field-level activities tech-en-route Mid top hero
tech-en-route bottom1 Establish control of late arrival and rescheduling situations. Empower the customer agents with right information to reschedule and dispatch field worker Bottom2 Provide dashboards and reports to measure the health of field service operation Make improvements such as optimize travel routes, improve maintenance schedules, and enhance the entire service chain Make improvements such as optimize travel routes, improve maintenance schedules, and enhance the entire service chain bottom
Platform Benefits Deeper customer involvement with the service process Deeper customer involvement with the service process Adopt a customer-centric approach to operational processes Adopt a customer-centric approach to operational processes Boost productivity, safety, accuracy, and operational decisions in the field Boost productivity, safety, accuracy, and operational decisions in the field Derive valuable trends and insights to identify bottlenecks Derive valuable trends and insights to identify bottlenecks Deliver 5 Star connected experience to customers Deliver 5 Star connected experience to customers plateform Deliver real-time support and remove informational silos Deliver real-time support and remove informational silos