Leader Speak

Recent News, Upcoming Events, and Accolades

All Leader Speak

  • Show me the Carbon (…and the Money)

    At the end it is about ‘Inspiring and Courageous Leadership’ and Personal Credibility, Integrity and Sincerity

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  • Finding the Missing Piece of the Puzzle

    Let's explore how digital platforms can play a pivotal role in achieving these ambitious sustainability goals.

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  • Revolutionizing Customer Experience: The AI Advantage

    It's a transformative journey where AI doesn't just meet customer expectations; it exceeds them, fostering a deeper and meaningful connections.

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  • Innovations in Customer Experience (CX) for Utilities: Keeping Up with the Times

    Upgrading CX can be a daunting task, but with the right direction and efforts, it can lead to a true transformation and improve customer satisfaction.

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  • The Power of People+Honest AI for Energy and Water

    Discover SEW's vision for sustainability by combining People+Honest AI to revolutionize energy and water with vertical-specific digital platforms.

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  • The Smarter Side of Utility CX

    Since the dawn of the CX movement in the early 2000s, utilities have been riding the wave of customer-centered innovation. It’s safe to say that, by and large, how utili...

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  • Second to None

    This blog covers the core steps for creating utility customer partnerships by establishing deep digital connection. It explores strategic actions that energy and water pro...

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  • Tipping Points for Utility Innovation

    Utilities have been talking about business transformation and innovation in one form or another for pretty much the industry’s entire existence, though with a good deal ...

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  • The X Factor of Field Workforce Experience

    In today's rapidly evolving business landscape, optimizing the performance and satisfaction of your field workforce is more critical than ever. This thought-provoking arti...

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  • Looking Ahead to 2022- Deepak Garg’s Diary Entry

    An excerpt- As people change, their behaviours change, so do outlook and life goals. It is enthralling to hear people worldwide speak of building a better planet; make cli...

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  • Beyond the Water Bill

    Technological innovations offer promising solutions to even the most complex problems. In this blog, we provide a sharp insight on how digital transformation can drive sus...

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  • Weaving Citizens into the Water Conservation Story

    The water management and conservation challenges have been in the news for a long time, and the focus from the United Nations SDG’s has added extra emphasis to the impor...

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  • The Reinvention of Energy Efficiency

    10 ways utilities are transforming the energy efficiency landscape - Refocusing EE’s Purpose, Portfolio vs ‘Program Thinking’, Intelligent Targeting, Rethinking the ...

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  • Our Vision for the New Decade

    A vision that articulates our company's goals, would bring all of us together, and in whose fulfillment the organization would strive- every day. It is a multi-resolution,...

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  • Talking Omnichannel to the New Utility Customers

    In the new paradigm, utility communications play a crucial role. The traditional one-directional, static messaging is morphing into real-time, bidirectional, personalized ...

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  • Decoding 5-Star CX Excellence with Global Utilities

    As new-age technologies reshape our lives, utility companies embrace Artificial Intelligence (AI), IoT (IoT), analytics, mobile, cloud, etc. to stay competitive in a disru...

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  • Enlit Q&A: A Discussion with Platinum Sponsor Smart Energy Water – Enlit Australia

    Ahead of our participation at Enlit Australia 2022 as Platinum Sponsor, Enlit Australia sat down with our Chief Strategy Officer, George Hunt to find out more about the co...

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