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Energy Industry Innovation Award

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OUT with Outages, IN with Innovations

Delivering Connected Digital-First Experiences with AI Platforms

SEW Smart Outage and Storm AI Platform

Adding Intelligence to Outage Management with Connected Customer and Workforce Experiences

Powered by AI/ML

SEW Smart Outage and Storm AI Platform empowers utilities to effectively manage outages by building connected customer-workforce experiences. The platform engages customers through two-way communication, delivering real-time updates via preferred channels such as chatbots, IVR, and email. Additionally, the platform offers an intuitive map interface with comprehensive restoration details and single click reporting options. Simultaneously, it enables the field workforce to expedite outage recovery, ensuring a smarter engagement approach. This connected platform approach boosts outage restoration effectiveness, enhances grid reliability, and presents a comprehensive solution for utilities in today's digital landscape.

Prepare Track Restore Communicate

Excelling The Connected Customer and
Workforce Experiences

The Convenience of Single End-to-End Integrated Platform

Perfecting Customer Experience During Outages

By Giving Customers - Control. Convenience. Choice.
  • Report outages effortlessly with a single click using an intuitive map view and user interface.
  • Receive real-time service updates and restoration time information.
  • View interactive outage maps showing current and planned outages with weather overlay.
  • Access information about the number of impacted customers, assigned crew, and status updates.
  • Manage and receive outage notifications through various channels such as Email, IVR, Push, Text, Live Chat, and Chatbots for a consistent communication experience.
  • Benefit from real-time, reliable communication before, during, and after outages.

Empowering Workforce for Reliable Service Delivery

Trace. Search. Restore and Communicate
  • Seamlessly integrate mobile workforce operations to ensure efficient outage management.
  • Track work status and workforce location via GPS enables Tech-en-Route feature.
  • Integrated work order generation and AI-enabled Scheduling and Dispatching.
  • Conduct damage assessments while maintaining safety and compliance standards.
  • Foster effective collaboration within the team for streamlined operations.
  • Perform preventive and predictive asset maintenance to minimize future outages.
  • Access AI/ML dashboards and reports for informed decision-making.

Building a Digital-First Experience with a Convenience of a
Single End-to-End Integrated Platform

The SEW - AI Advantage

Predictive and Preventive Measures

AI-driven measures for real-world outages, enabling up to 90% faster restoration.

Single Integrated Platform

Unified platform for Outage Reporting, Maps, Restoration, and Notifications, reducing call volume by 25-30%.

Connected Customer 
and Workforce Journeys

Platform with AI, ML, and 
IoT Analytics for improved proactive communications.

Multi-Channel Engagement

Engage customers through Web, Mobile App, Text, IVR, Chatbot, and Live agents, reducing operational costs by 45%.

Enhanced Customer Communication

Frequent and accurate 
ETR updates, improving communication and reducing call volume.

Improved Outage Response

Advanced damage assessment, vegetation management, and increased field worker mobility for faster restoration and lower costs.

Streamlined Repair Processes

AI-driven scheduling and dispatching for quicker repairs and cost reduction.

Utilization of Analytics

Enhance system reliability and optimize restoration with analytics, supporting proactive communications.

Helping Our Customers
Achieve their Goals

Adding Intelligence to Outage Management with Integrated Cloud-Based Digital Platforms

Read the Blog

Delivering Digital Connected-First Experiences to Customers During Power Outages 

Check Out the Infographic

Winning Story of Improving Customer Satisfaction and Experience during Service Outages - Case Study of a Public Utility 

Read the Case Study

FAQs

By leveraging AI/ML for predictive analytics and automating incident management, SEW's smart connected experience platform enables quicker response times and more efficient restoration processes.

Customers can receive updates on restoration times, number of impacted customers, status updates, and the location of field workers via their preferred communication channels.

Yes, SEW's platform is designed to seamlessly integrate with existing OMS, enhancing their capabilities with advanced AI-driven features and real-time customer communication.

The platform uses AI-powered chatbots and automated systems to provide continuous support, ensuring customer queries and issues are addressed promptly even outside of regular business hours.

AI optimizes workforce scheduling and dispatch, enables pre-route optimization, and provides real-time location tracking, ensuring efficient allocation of resources and faster resolution of outages.

By using advanced analytics to identify patterns and potential issues, the platform helps utilities proactively address weaknesses in the grid, thereby enhancing overall system resiliency.

SEW's platform provides real-time communication, predictive analytics, seamless integration with existing systems, and 24/7 support, all of which lead to faster restoration times, improved customer satisfaction, and lower operational costs.