Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might leave their customers in the dark. From planned outage preparation to unplanned challenges, it is becoming imperative for utilities to keep customers informed and empower them with the right tools & platforms. Discover how a Midwest power & gas utility, harnessed the power of SEW's cutting-edge digital customer experience platform to elevate its outage management and redefine customer engagement.

• Proactive Communication: Seamlessly inform customers about outage events, empowering them with real-time updates and outage insights.
• Efficient Restoration: Optimize field crew coordination for rapid outage recovery, ensuring minimal disruption.
• Visual Empowerment: Gave customers the power to track and see restoration progress in an intuitive map view.
• Internal Agility: Streamline internal operations with the connected CX-WX platform, enhancing outage management efficiency.

Experience the synergy of digitalization and customer-centricity. Witness how the provider not only address the outage issues but also attained a 5-star customer experience, setting new standards in utility service.

The world of technology is constantly evolving, and it’s no different for utilities. If they want to stay ahead of the game, they need to adapt to the times. Introducing our top-of-the-line Digital Field Workforce Experience (WX) Platform - SmartWX for field service management (FSM). SmartWX is built to offer intelligent scheduling and dispatching capabilities, efficient field service management, and customer engagement - all in a single integrated platform powered by AI/ML.

Our digital platform is trusted by leading energy and water providers worldwide to create exceptional workforce experiences. The platform offers cutting-edge solutions and unparalleled support to address all your field service management needs.

Our newest ebook is a comprehensive guide to modernize your field service strategy, including details on the digital platform and its innovative capabilities, benefits and exclusive customer stories. Don’t miss out on valuable insights!