Dynamic scheduling and dispatching sits at the intersection of customer experience and utility field service management (FSM). In this article we explore how it improves customer experience, enhances field service management and drives greater efficiencies for the utility field workers.

By digitizing and innovating, energy and water sector is spearheading industry focused smart mobile field service excellence. Exploring technological trends and developments that are redefining FSM market across industries, utilities can seek inspiration to improve field service.

With technological interventions in utility field services, companies can increase worker productivity, improving operational efficiencies. But succeeding with this is as much a people challenge as a technology challenge. For effective transition, utilities must combine new technologies with a focus on productivity and user experience.

Utilities must be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage from the public, and whatnot. For many utilities, the strength of their outage management system is truly being tested. In times of crisis, customers show no tolerance for poor communications and uncertainty. They expect instant, precise and all necessary communication on the channel of their choice.

SEW has been positioned as a Major Player in the IDC MarketScape: Worldwide Utilities Field Service Management Solutions 2022 Vendor Assessment. SEW has been positioned as a Major Player in the IDC MarketScape: Worldwide Utilities Field Service Management Solutions 2022 Vendor Assessment.