The energy and water providers have their own Pandora’s Box, filled with growing industry challenges, rising consumer demands and operational roadblocks. Can energy and water providers tackle these challenges and close the Pandora Box for good?
Dynamic scheduling and dispatching sits at the intersection of customer experience and utility field service management (FSM). In this article we explore how it improves customer experience, enhances field service management and drives greater efficiencies for the utility field workers.
We are witnessing a revolution in the utilities are reimagining their business – from interacting with customers to managing their physical assets and bringing technology into the workforce. How can utilities bring all of these together? With the power of connected digital platforms.
Here’s a success story of a leading provider of water management services in the United Kingdom, which has been providing solutions to a diverse range of customers since 1994. As the water provider helped their growing consumer base meet corporate responsibility goals of water usage reduction, they needed to ensure their field service operations were exemplary.
Enter – Smart Mobile Workforce (SMW®)
This case study explores how SEW’s #1 Digital WX Platform helped the water provider to:
By digitizing and innovating, energy and water sector is spearheading industry focused smart mobile field service excellence. Exploring technological trends and developments that are redefining FSM market across industries, utilities can seek inspiration to improve field service.
Now is the time to unwind and delve into the story of Joe. Find out what happens as the angel mobility rises and the magic of workforce experience is unleased.
Gone are the days when utility consumers were seen merely as account numbers or “ratepayers”. Utilities need to shift from a reactive way of working to a more forward-thinking, interactive customer engagement. This document explains how utilities can extend their customer experience beyond call centers, where even field workers can create meaningful brand resonance, build customer loyalty, and deliver business outcomes.
With technological interventions in utility field services, companies can increase worker productivity, improving operational efficiencies. But succeeding with this is as much a people challenge as a technology challenge. For effective transition, utilities must combine new technologies with a focus on productivity and user experience.
Utilities must be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage from the public, and whatnot. For many utilities, the strength of their outage management system is truly being tested. In times of crisis, customers show no tolerance for poor communications and uncertainty. They expect instant, precise and all necessary communication on the channel of their choice.
