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Intelligence Unleashed : A Comprehensive Guide to AI - Powered Scheduling and Dispatching for Service Excellence across Customers, Assets and Field Workers

Submitted by SewAiAdmin on Thu, 02/08/2024 - 12:36

As the world evolves, the energy sector finds itself at a crossroads. With the ever-increasing demand for power and the constant evolution of technology, the need for smart, efficient approaches to streamline operations has never been more urgent. The emergence of smart technologies and connected FSM platforms has ignited a revolution in this traditionally robust industry, and the need for intelligent solutions has never been clearer. Amidst this evolving landscape, this whitepaper is your guide to understanding what scheduling and dispatching truly mean in this context.

 

Utility Service Excellence : Ensuring Uninterrupted Mission-Critical Deliveries with Wearable Technology

Submitted by SewAiAdmin on Thu, 01/18/2024 - 11:15

Today, utility field workers navigate through the intricate web of infrastructure ranging from DERs, complex smart grids, smart meters, EV charging infrastructure and connected assets to ensure not just grid resiliency but also deliver a superior experience to the end customer. Navigating complex infrastructure requires precision. The utility industry operates in real-time, and any delay can have far-reaching consequences.

Transforming Utility Field Workforce Experience with AI

Submitted by SewAiAdmin on Thu, 12/07/2023 - 10:47

In the world of utilities, where keeping things running smoothly is critical, field service management plays a crucial role. Streamlined field services are vital to ensure utility infrastructure stays intact, services are delivered without a hitch, and operations run like clockwork so the customers can receive uninterrupted benefits.

The Power of AI / ML and Automation-Driven Platforms in Modernizing Field Workforce Management for Utilities

Submitted by SewAiAdmin on Fri, 09/08/2023 - 15:17

This informative article by Tony Williams (VP, Mobile Workforce Experience) delves into the emerging advancements in utility field workforce management, powered by AI, ML and automation to drive utility transformation!

Beyond the Map: Leverage Location Intelligence for Smart Utility Operations

Submitted by SewAiAdmin on Thu, 08/24/2023 - 17:25

Utility Field Service is undergoing a rapid transformation which is fuelled by digital advancements in technology. Explore this blog to understand how location intelligence and GIS integrated capabilities in modern field service management solutions help streamline utility operations to enable a productive field workforce experience!

Delivering Connected and Superior Outage Management Platform to 1.2+Million Midwest Energy Customers

Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might leave their customers in the dark. From planned outage preparation to unplanned challenges, it is becoming imperative for utilities to keep customers informed and empower them with the right tools & platforms. Discover how a Midwest power & gas utility, harnessed the power of SEW's cutting-edge digital customer experience platform to elevate its outage management and redefine customer engagement.

Debunking Misconceptions: Unmasking the 7 Truths about Field Service Management

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