In the era of E-Mobility, how can electric utilities provide solutions at par with the EV demand? In this blog we cover key fundamentals to success for electric providers in delivering a 5-star EV customer experience.
Utilities’ future will be defined as much by the endless innovation capabilities as it will by providing quality power & water services. And right at the center of this innovation is the growing importance of customer experience. TMG and SEW together looked at the 9 innovations evolving in these digitally speedy years to envisage the ease of customer experience and fast-track to future-ready utility.
We are witnessing a revolution in the utilities are reimagining their business – from interacting with customers to managing their physical assets and bringing technology into the workforce. How can utilities bring all of these together? With the power of connected digital platforms.
Read an interesting tale of evolution, that leads us to the new electric vehicle (EV) reality! Our ancestors will be proud we are going the eMobility way!
Serving energy customers in the United States for over a century, the leading energy provider operates by keeping customers at the heart of its business. With the current landscape of increased technology literacy and expectations of expedient service among customers, the utility understood the need to establish modern service delivery and build intelligent, personalized communications. How did the utility implement this?
By partnering with SEW and implementing the #1 digital customer experience (CX) platform and Smart Chatbot capabilities.
One of the largest fully-regulated utility companies in the United States set its sights on business transformation and customer experience innovation. Adopting SEW’s Digital CX Platform, the energy provider embraced a transformational, data-driven and user-centric approach to achieve long-term success.
Download the case study and explore how the utility provided best-in-class self-service capabilities to its customers and unlocked the following benefits:
Utilities across the geographies have started their journey to improved customer self-service capabilities. Now millions of people enjoy the digital convenience of managing their utility account, tracking usage, paying bills, getting notified and a lot more. This world of utility self-service will continue to adapt as the ecosystem evolves, with changes coming in the form of smart grids, smart homes, emobility, renewables, etc. The relationship with the customers is much more complex and interesting.
