In response to changing customer expectations, this leading utility based in Madison reevaluated the role of customer payments to enhance the overall customer experience. While some utilities are taking a cautious approach, this provider embraced transformation by revolutionizing its billing and payment operations and prioritizing digital solutions for customers. This proactive approach enables the utility to address customer challenges and capitalize on valuable opportunities. By prioritizing enhanced services and embracing sustainability, the utility demonstrates its commitment to creating a better future for its customers.
Download the case study to learn more about provider’s transformation process and the digitization efforts that have resulted in new billing and payment experiences, as well as improved customer connectivity through self-service apps and portals.
The utility caters to a huge customer base spread across a high territory and multiple languages. And, is committed to reach-out to every natural gas user across the country and is strategically aligned to energize India’s natural gas vision.
The natural gas industry is now at the forefront of digital disruption. Driven by the high expectations of digital natives, who typically expect to do business at their convenience and interact with digitally mature organizations, along with customer’s desire for omnichannel consistency has dramatically forced the traditional natural gas companies to rethink the way they craft customer experiences (CX).
The utility found itself mired in these challenges and was looking to transform their business to become digital frontrunner.
Learn how this leading gas utility delivered on its digital vision, and introduced an intuitive and easy-to-use digital platform for it’s millions of customers while at the same time improving its operational efficiency, reducing costs, and maximizing the return on investment.
Customers expect to engage with their providers in novel ways. They demand convenience, savings, greater control, and simplicity – the kind of experiences they have come to expect from Amazon, and Uber & alike. And hence, utility providers need to ensure customers have a true end-to-end platform experience, the means to find actionable insights and drive agile, scalable & flexible customer experiences.
One such established utility was seeking the same and nothing less; to lay a new foundation for establishing effective customer engagement for its millions of customers. A 103-year-old leading power and natural gas provider spread across 35 locations in India, was committed to embarking on its digital transformation journey to meet the demands of modern Indian customers, deepen customer relationships, and provide flexible services to end-users.
Learn how the utility implemented a one-stop solution that re-oriented its operations and set up an ecosystem where it’s 1 crore+ customers are happy and engaged.
Download the case study and find out how with SEW #1 Digital CX Platform the provider was able to:
Want to know how Gilbert-Summit Rural Water District is making payment transactions seamless and secure? Access the case study and explore how with the deployment of a best-in-class platform by SEW, Gilbert Summit is modernizing billing & payments. Get more insights on digital payments transformation and learn from Gilbert Summit on how to seamlessly manage, collect and monitor transactions in real-time and reduce costs while improving customer satisfaction.
The new payment platform empowered the provider with:
In the era of E-Mobility, how can electric utilities provide solutions at par with the EV demand? In this blog we cover key fundamentals to success for electric providers in delivering a 5-star EV customer experience.
Utilities’ future will be defined as much by the endless innovation capabilities as it will by providing quality power & water services. And right at the center of this innovation is the growing importance of customer experience. TMG and SEW together looked at the 9 innovations evolving in these digitally speedy years to envisage the ease of customer experience and fast-track to future-ready utility.
We are witnessing a revolution in the utilities are reimagining their business – from interacting with customers to managing their physical assets and bringing technology into the workforce. How can utilities bring all of these together? With the power of connected digital platforms.
