In an era of technological innovation and evolution, AI is a potent disruptor reshaping industries from healthcare to eMobility. With unparalleled capabilities to analyze vast data sets, AI has unleashed a new era of ways of working, decision-making, and insights generation.
Discover how utilities can embrace the power of AI technology and elevate customer experience and field service efficiency
When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers demand 24*7 connectivity and improved service experience, building stronger relationships requires deep understanding of customer behavior— especially during power outages.
Read how this public utility used a proactive approach to engaging with customers before, during, and after power outages, all powered by AI/ML technology.
Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might leave their customers in the dark. From planned outage preparation to unplanned challenges, it is becoming imperative for utilities to keep customers informed and empower them with the right tools & platforms. Discover how a Midwest power & gas utility, harnessed the power of SEW's cutting-edge digital customer experience platform to elevate its outage management and redefine customer engagement.
Unleash the passion for sustainability and carbon neutrality, realizing that success requires people empowerment through digitalization and AI/ML as our secret weapons.
Recognizing the evolving needs of their customers, NiSource embarked on a comprehensive business transformation project. Know more how NiSource has successfully modernized their customer experience, setting a new industry standards and earning accolades for their commitment to customer satisfaction.
Discover in-depth insights and learn how utilities can stay up to date by innovating their approach to customer experience. Know more about the significance of enhancing customer experience in the utility industry to align with the ever-changing technological advancements and deliver personalized experiences to customers.
Read our latest blog post to gain a comprehensive understanding of the utility industry's journey towards smarter communication platforms and significance of effective communication in building strong customer relationships
In response to changing customer expectations, this leading utility based in Madison reevaluated the role of customer payments to enhance the overall customer experience. While some utilities are taking a cautious approach, this provider embraced transformation by revolutionizing its billing and payment operations and prioritizing digital solutions for customers. This proactive approach enables the utility to address customer challenges and capitalize on valuable opportunities.
With over a century of delivering electricity and water services to millions of customers each day, the utility industry is a model for efficiently delivering complex products and services at scale. Today’s emerging complexities within the utility industry have dictated the need for reliable, safe, and affordable services while balancing the need to reinvent how these services are delivered (all while keeping customers engaged).
Consider this-
