Solving for Customer Engagement: How NiSource is Leveraging Digital Self-Service & Humanized AI Platforms by SEW to Build CX Excellence

Recognizing the evolving needs of their customers, NiSource embarked on a comprehensive business transformation project. Know more how NiSource has successfully modernized their customer experience, setting a new industry standards and earning accolades for their commitment to customer satisfaction.

Innovations in Customer Experience (CX) for Utilities: Keeping Up with the Times

Discover in-depth insights and learn how utilities can stay up to date by innovating their approach to customer experience. Know more about the significance of enhancing customer experience in the utility industry to align with the ever-changing technological advancements and deliver personalized experiences to customers.

The Next in Billing & Payment Experience: Winning Story of a Leading Energy Provider

In response to changing customer expectations, this leading utility based in Madison reevaluated the role of customer payments to enhance the overall customer experience. While some utilities are taking a cautious approach, this provider embraced transformation by revolutionizing its billing and payment operations and prioritizing digital solutions for customers. This proactive approach enables the utility to address customer challenges and capitalize on valuable opportunities.

The Intelligent Energy & Water Platform Engaging Customers, Elevating the Workforce and Busting Silos

With over a century of delivering electricity and water services to millions of customers each day, the utility industry is a model for efficiently delivering complex products and services at scale. Today’s emerging complexities within the utility industry have dictated the need for reliable, safe, and affordable services while balancing the need to reinvent how these services are delivered (all while keeping customers engaged).

Consider this-

Engaging 1 Crore+ Customers: Reinventing & Improving Customer Experience

Customers expect to engage with their providers in novel ways. They demand convenience, savings, greater control, and simplicity – the kind of experiences they have come to expect from Amazon, and Uber & alike. And hence, utility providers need to ensure customers have a true end-to-end platform experience, the means to find actionable insights and drive agile, scalable & flexible customer experiences.

Gilbert Summit Rural Water District Modernizes Billing & Payments with SEW Platform

Want to know how Gilbert-Summit Rural Water District is making payment transactions seamless and secure? Access the case study and explore how with the deployment of a best-in-class platform by SEW, Gilbert Summit is modernizing billing & payments. Get more insights on digital payments transformation and learn from Gilbert Summit on how to seamlessly manage, collect and monitor transactions in real-time and reduce costs while improving customer satisfaction.

The new payment platform empowered the provider with:

7 Myths around Customer Experience Debunked