Discover the intricate balance between affordability and equity in the energy sector, as we explore solutions and challenges in ensuring access to essential services while promoting fairness and inclusivity. Learn how SEW champions energy efficiency and equitable access to resources through innovative digital solutions.
Discover how the future of customer experience in utilties is reshaping with emerging trends. Uncover the role of chatbots, vertical AI & analytics.
IntelliSmart, Bharat's leading smart metering and digital solutions provider, partnered with the Power Ministry and SEW to launch the Bharat eSmart Mobile Application (BeSMA). This innovative app, available on iOS and Android, empowers consumers with real-time control over their electricity usage. Seamlessly integrating with smart meters, BeSMA provides personalized insights, incentives, and secure payment options, fostering energy efficiency and customer engagement.
SEW named IDC Leader in Digital Customer Engagement for Utilities. Smart CX empowers utilities with AI-driven innovation for the digital age.
In the era of digital transformation, industries across the globe are witnessing a revolution that transcends conventional boundaries. By integrating AI into the customer experience, utilities can provide personalized solutions, anticipate evolving needs and streamline interactions. Explore use cases that demonstrate the exceptional connected experiences AI brings to the energy and water ecosystems.
Explore the evolving energy landscape, empowering customers with sustainable practices. Dive into strategies for a connected, and clean energy future.
In an era of technological innovation and evolution, AI is a potent disruptor reshaping industries from healthcare to eMobility. With unparalleled capabilities to analyze vast data sets, AI has unleashed a new era of ways of working, decision-making, and insights generation.
Discover how utilities can embrace the power of AI technology and elevate customer experience and field service efficiency
When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers demand 24*7 connectivity and improved service experience, building stronger relationships requires deep understanding of customer behavior— especially during power outages.
Read how this public utility used a proactive approach to engaging with customers before, during, and after power outages, all powered by AI/ML technology.
Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might leave their customers in the dark. From planned outage preparation to unplanned challenges, it is becoming imperative for utilities to keep customers informed and empower them with the right tools & platforms. Discover how a Midwest power & gas utility, harnessed the power of SEW's cutting-edge digital customer experience platform to elevate its outage management and redefine customer engagement.
