A Midwest-based utility provides regulated energy and natural gas services to over 1 million customers. With the sudden rise of COVID-19, customer expectations and the need for operational efficiency evolved. Resulting in the utility’s proactive decision to act promptly to the dire situation.

Partnering with SEW, the utility implemented SEW’s #1 Digital Customer Experience Platform, including the Smart Usage Platform, to address customer needs for digital experience and simultaneously digitize their operations.

This India-based energy utility has been serving its customers across multiple states in India! While its partners had individual and unique distribution requirements, customers' expectations were simultaneously increasing. To address these concerns, the utility recognized the need to implement a single integrated platform to streamline operations, partner needs, and customer needs.

The utility partnered with SEW and leveraged its #1 digital customer experience (CX) platform, including the Smart Disaggregation Platform, to drive customers' energy needs.

Empowering customers in multiple regions of California for nearly a decade and a half, this leading energy-providing utility is on its tips to always be aligned with the customer’s wants and needs, optimize operations, and balance the grid. To enable this, the utility decided to leverage the emergency load reduction program (ELRP) created by the California Public Utilities Commission (CPUC). So, how did they do it?

By partnering with SEW and implementing the #1 digital customer experience (CX) platform, including the Smart Demand Response Program Platform.