A Midwest-based utility provides regulated energy and natural gas services to over 1 million customers. With the sudden rise of COVID-19, customer expectations and the need for operational efficiency evolved. Resulting in the utility’s proactive decision to act promptly to the dire situation.
Partnering with SEW, the utility implemented SEW’s #1 Digital Customer Experience Platform, including the Smart Usage Platform, to address customer needs for digital experience and simultaneously digitize their operations.
Download the case study to discover how the utility utilized the AI-powered CX platform to navigate the challenges posed by COVID-19 and adapt to rapidly changing needs.