Being one of the largest utilities in California, United States, the utility recognized the evolving needs of its customers due to accelerated advancements in technology and changing customer lifestyles. Additionally, the utility realized the need to cater to vulnerable customer segments and help them by delivering excellent utility services.
The utility implemented the Energy Savings Assistance (ESA) Program, leveraging SEW’s Smart Customer Experience and Energy Efficiency platform to make it possible.
Through this initiative, the utility helped vulnerable households lower their energy costs while giving all customers more control over how and when they use energy. By adopting digital technology, the program increased visibility into consumption patterns, enabled smarter decision-making, and encouraged proactive energy management across the community.
Download the case study and explore how the utility delivered an exceptional customer experience while enhancing its workforce experience to implement the ESA Program leveraging SEW AI-Powered Platforms.