Being one of the largest utilities in California, United States, the utility recognized the evolving needs of its customers due to accelerated advancements in technology and lifestyle. Additionally, the utility realized the need to cater to vulnerable customer segments and help them by delivering excellent utility services.
The utility implemented the Energy Savings Assistance (ESA) Program, leveraging SEW’s Smart Customer Experience and Energy Efficiency platform to make it possible.
Download the case study and explore how the utility delivered an exceptional customer experience while enhancing its workforce experience to implement the ESA Program leveraging SEW AI-Powered Platforms.