One of Australia’s largest utilities has embraced digital transformation to improve customer experience. The water provider adopted SEW’s Digital Customer Experience (CX) Platform to revolutionise its billing and payment operations and embrace a data-driven and user-centric approach to achieve long-term success.

This milestone is a key part of the provider's journey to uplift customer experience and transform the way they engage with customers, stakeholders, and the community.

As Canada’s energy landscape transforms, Alectra Utilities is leading from the front—redefining how a modern utility connects with customers, enables clean energy, and scales EV adoption. This case study uncovers how Alectra, one of the largest municipally-owned utilities in North America, partnered with SEW to drive its digital transformation and deliver measurable outcomes for over one million customers across Ontario.

Discover how Alectra moved beyond legacy systems to build a future-ready energy experience. This case study offers valuable insights into:

Sharjah Electricity, Water, and Gas Authority (SEWA), serving over 450,000 customers across the UAE, set out to modernize its legacy systems and meet the rising expectations of digital-first customers. Facing challenges like siloed operations, outdated processes, and the need for paperless, efficient service delivery, SEWA partnered with SEW to lead a connected digital transformation.

A municipally owned utility committed to raising service standards recognized the need for a digital transformation to better serve its customers and promote environmental stewardship. Focusing on increasing conservation efforts and improving customer interactions, the utility sought an innovative solution with intuitive self-service features to support its energy efficiency goals.

DTE Energy, a leading energy provider serving over 2.2 million electric customers and 1.3 million natural gas customers, recognized the need to streamline its customer service operations and enhance financial inclusivity.