Why Energy Industry Will Define the Future of Technology
AI’s rise is shaping energy and energy is shaping AI. In this blog, explore the dynamic loop powering the future of technology and the grid.
10 Trends to Dominate the Energy & Utility Landscape in 2025 and Beyond
The energy and utility sector is undergoing a rapid, tech-driven transformation—and staying ahead means understanding not just where the industry is, but where it’s going. In this exclusive report, SEW.AI unpacks 10 pivotal trends that will define the next phase of growth, resilience, and innovation across the energy and water ecosystem.
SEWA’s Revolutionizing Journey to Holistic Digital CX-WX Transformation
Sharjah Electricity, Water, and Gas Authority (SEWA), serving over 450,000 customers across the UAE, set out to modernize its legacy systems and meet the rising expectations of digital-first customers. Facing challenges like siloed operations, outdated processes, and the need for paperless, efficient service delivery, SEWA partnered with SEW to lead a connected digital transformation.
Smart Revenue Recovery
Revenue collection is an increasing challenge for utilities amid economic pressures and rising customer debt. McKinsey reports that non-collectible revenues now exceed 2% across Europe and North America, leading to financial strain. Outdated credit-risk strategies and fragmented operations further complicate collections.
How can utilities enhance revenue recovery while ensuring a seamless customer experience?
She-Suite Synergy: Women Leading the Energy & Utilities Transformation
Explore how women leaders are transforming the energy and utilities industry through innovation, AI, and digital transformation. Join Erin Christy and top executives in the She-Suite Synergy movement at WE3
Designing Industry Leading Digital CX for a Municipally Owned Electric & Water Utility
A municipally owned utility committed to raising service standards recognized the need for a digital transformation to better serve its customers and promote environmental stewardship. Focusing on increasing conservation efforts and improving customer interactions, the utility sought an innovative solution with intuitive self-service features to support its energy efficiency goals.
Caesar's Illuminated Destiny
A fascinating tale began in ancient Rome. In the midst of this adventure, a planned power outage created the perfect climax.
Modernizing Citizen Experiences: Why Local Governments Need an AI-Powered Platform Approach
In our latest blog, explore how AI-powered platforms can drive elevated citizen experiences and help local bodies build trust among the community!
DTE Energy’s Technology Transformation with SEW's AI Platform
DTE Energy, a leading energy provider serving over 2.2 million electric customers and 1.3 million natural gas customers, recognized the need to streamline its customer service operations and enhance financial inclusivity.
Harnessing Digital Platforms for Enhanced Energy Efficiency in California
Being one of the largest utilities in California, United States, the utility recognized the evolving needs of its customers due to accelerated advancements in technology and lifestyle. Additionally, the utility realized the need to cater to vulnerable customer segments and help them by delivering excellent utility services.
The utility implemented the Energy Savings Assistance (ESA) Program, leveraging SEW’s Smart Customer Experience and Energy Efficiency platform to make it possible.