A municipally owned utility committed to raising service standards recognized the need for a digital transformation to better serve its customers and promote environmental stewardship. Focusing on increasing conservation efforts and improving customer interactions, the utility sought an innovative solution with intuitive self-service features to support its energy efficiency goals.
In partnership with SEW, the utility implemented the SmartCX Platform, offering customers digital self-service capabilities, personalized interactions, and real-time insights to drive energy conservation. This initiative has fostered meaningful customer engagement and contributed to significant reductions in energy consumption.
Download the case study to discover how this utility leveraged SEW’s SmartCX platform to enhance customer engagement and accelerate energy conservation efforts.
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