DTE Energy, a leading energy provider serving over 2.2 million electric customers and 1.3 million natural gas customers, recognized the need to streamline its customer service operations and enhance financial inclusivity.
DTE Energy formed a strategic partnership with SEW, adopting the SAP Self-Service Accelerator (SSA) Platform. This case study walks you through DTE's digital transformation journey—how they leveraged a digital AI platform to provide essential energy assistance to households in need. Learn how the platform enabled DTE to deliver timely support to low-income customers, streamline processes across various stakeholders, and efficiently manage uncollectible accounts receivable and collection expenses.
Download the case study and discover how DTE achieved its key objectives, including:
- Addressing critical customer service challenges
- Enhancing financial inclusivity with the CX Platform for Agencies
- Implementing out-of-the-box capabilities tailored to business needs
- Streamlining operations through digital innovation
With a strong roadmap ahead, this serves as a perfect example of how collaboration drives transformative success.