Yes! There is a clear shift in the utilities industry as they adopt the digital approach. Increasing demand for information, a highly competitive environment and the need for higher operational efficiency has led to the tipping point of the utility’s digital journey. The transformation of operations and systems with digital technologies creates a substantial value for utilities and their customers.

The challenges of today are much different from what we would have anticipated in the past. The spread of coronavirus, across the globe, has impacted nearly all facets of our lives. And, as the situation evolves, we continue to learn something new each day. These unprecedented times, test how we step-up to the occasion and leverage technology not just to navigate change but build resilient businesses. At Smart Energy Water, we firmly believe in the power of technology and how it can act as - a phoenix and lead us to a better and safer world.

The journey towards sustainable transformation often begins with the onset of unexpected events. These history-creating chapters demand new perspectives, altering the status quo. Fairly said, they offer a rare window of opportunity, where one can chart a new course for a business or even the entire industry.

You can call it challenging times or surreal. What we are living through, today, is nothing short of historic. As the world watches and cheers for one another, we have a common goal of survival and overcoming the shared threat- COVID-19.

The tales of Cape Town and Chennai have been told countless times. These are the tales of a city as it counts down to ‘Day Zero,’ the worst-case scenario in the water availability spectrum. Challenges with water availability and distribution have captured millions of people's imagination, with public and private entities working to raise awareness among people, to do their bid and save water. But now, the brewing water crisis is taking another dimension. Especially in America, where it is set to burn a hole in people’s pockets.

Cutting to the chase: The clarion call for delivering digital customer experiences has never been so strong for the energy and water providers.

Digital transformation is reinventing the core operations of electric, gas, and water utilities. Over the last several years, digitization has helped utilities evolve to meet current and future challenges. As innovation now touches business- and customer-centric operations, the question is this: How has the rapid scale of adoption occurred?

We live in an era where we are grappling with over-consumption and rapid depletion of the world’s natural resources – energy and water. According to the BP Statistical Review of World Energy report¹, energy consumption worldwide grew by 2.9% in 2019, the fastest this decade. The energy and water crisis faced by countries across the globe tops the list of urgent issues that we need to address.