Yes! There is a clear shift in the utilities industry as they adopt the digital approach. Increasing demand for information, a highly competitive environment and the need for higher operational efficiency has led to the tipping point of the utility’s digital journey. The transformation of operations and systems with digital technologies creates a substantial value for utilities and their customers. From engaging customers through a mobile application, creating online self-service opportunities, automating work orders for the field workforce, to using predictive analytics for asset maintenance utilities have revolutionized the customer journeys in many ways.

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