Vertical-Specific AI Chatbots Have You Heard about their Impact?
Discover how the Vertical-Specific AI Chatbots for utilties are revolutionizing customer experience. Uncover the role of conversational AI and more.
SmartChatbot's Heroic Odyssey
Step into the realm of AI innovation and an electrifying adventure with our dynamic duo, LegacyTusker and SmartGenZ! Follow along as our heroes navigate through challenges, unravel mysteries, and unleash the power of Smart Chatbot to conquer all obstacles in their path.
Taking the Technology Tangent for Affordability and Energy Equity
From Innovation to Sustainable Impact: Exploring Self-Generation and Energy Storage
Discover the concept of self-generation of electricity, energy storage systems, and the role of digital AI self-serve platforms in effectively producing electricity, contributing to bill savings, reducing carbon footprint, and supporting energy transition. Read the blog for insights.
From Silos to Synergy: Preparing Utilities for Next-Gen Business Experience
Utilities need to evolve beyond the siloed approach to AI-powered connected experience. Explore strategies for crafting a connected...
Weaving the Threads of Technology: Integrations, APIs, and AI for Utility Innovation
Explore how integrations, APIs, and AI are transforming the utility industry, driving resilience and growth amidst changing landscapes.
Redefining the Business Experience for Utilities with AI
Utility businesses are experiencing a digital transformation with AI integration. Explore how AI is enhancing utility experiences and operations.
Embracing the Power of AI: Ten Use Cases Redefining the Utility Industry’s Future
Discover how utilities can embrace the power of AI technology and elevate customer experience and field service efficiency
Winning Story of Improving Customer Satisfaction and Experience during Service Outages - Case Study of a Public Utility
When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers demand 24*7 connectivity and improved service experience, building stronger relationships requires deep understanding of customer behavior— especially during power outages.
Read how this public utility used a proactive approach to engaging with customers before, during, and after power outages, all powered by AI/ML technology.
Acceleration Of Digital Shifts Utility Markets
Yes! There is a clear shift in the utilities industry as they adopt the digital approach. Increasing demand for information, a highly competitive environment and the need for higher operational efficiency has led to the tipping point of the utility’s digital journey. The transformation of operations and systems with digital technologies creates a substantial value for utilities and their customers.