Ripples of Change: How the Energy & Water Sector is Spearheading Industry Focused Smart Mobile Field Service Excellence

By digitizing and innovating, energy and water sector is spearheading industry focused smart mobile field service excellence. Exploring technological trends and developments that are redefining FSM market across industries, utilities can seek inspiration to improve field service.

Sparking a Utility WX Transformation

With technological interventions in utility field services, companies can increase worker productivity, improving operational efficiencies. But succeeding with this is as much a people challenge as a technology challenge. For effective transition, utilities must combine new technologies with a focus on productivity and user experience.

Adding Intelligence to Outage Management with Integrated Cloud-Based Digital Platforms

Utilities must be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage from the public, and whatnot. For many utilities, the strength of their outage management system is truly being tested. In times of crisis, customers show no tolerance for poor communications and uncertainty. They expect instant, precise and all necessary communication on the channel of their choice.

BreakTheBias – Women in utilities

This International Women’s Day #BreakTheBias reminds us of the importance of a diverse workplace. Bringing women into the utility industry means more than just increasing a number. Market disruption is coming from all areas, and increasing gender equity in the workplace is an integral part of the changes that are coming.

Emergence of the new payments paradigm – The case for utility CX transformation

Utilities across the geographies have started their journey to improved customer self-service capabilities. Now millions of people enjoy the digital convenience of managing their utility account, tracking usage, paying bills, getting notified and a lot more. This world of utility self-service will continue to adapt as the ecosystem evolves, with changes coming in the form of smart grids, smart homes, emobility, renewables, etc. The relationship with the customers is much more complex and interesting.

Acceleration Of Digital Shifts Utility Markets

Yes! There is a clear shift in the utilities industry as they adopt the digital approach. Increasing demand for information, a highly competitive environment and the need for higher operational efficiency has led to the tipping point of the utility’s digital journey. The transformation of operations and systems with digital technologies creates a substantial value for utilities and their customers.

Our Response to COVID-19

The challenges of today are much different from what we would have anticipated in the past. The spread of coronavirus, across the globe, has impacted nearly all facets of our lives. And, as the situation evolves, we continue to learn something new each day. These unprecedented times, test how we step-up to the occasion and leverage technology not just to navigate change but build resilient businesses. At Smart Energy Water, we firmly believe in the power of technology and how it can act as - a phoenix and lead us to a better and safer world.

Sustainable Transformation: A Conversation with Smart Energy Water, SMUD Global State Water Company and Zpryme

The journey towards sustainable transformation often begins with the onset of unexpected events. These history-creating chapters demand new perspectives, altering the status quo. Fairly said, they offer a rare window of opportunity, where one can chart a new course for a business or even the entire industry.