The acquisition strengthens SEW's ability to provide end-to-end digital customer and workforce experience platforms, while also offering comprehensive solutions for revenue protection and loss mitigation.
Field service management is crucial for energy and water providers. In this blog, we uncover how digital platforms and technological interventions are redefining utility field services.
As a prima facia of this global sustainability, WE the utility sector need to take the charge and lead the way to adopt carbon–neutrality practices, deconvolute the concept of net zero, and thereby synchronize with one another to win the overarching goal of transition.
In the era of E-Mobility, how can electric utilities provide solutions at par with the EV demand? In this blog we cover key fundamentals to success for electric providers in delivering a 5-star EV customer experience.
Dynamic scheduling and dispatching sits at the intersection of customer experience and utility field service management (FSM). In this article we explore how it improves customer experience, enhances field service management and drives greater efficiencies for the utility field workers.
Utilities’ future will be defined as much by the endless innovation capabilities as it will by providing quality power & water services. And right at the center of this innovation is the growing importance of customer experience. TMG and SEW together looked at the 9 innovations evolving in these digitally speedy years to envisage the ease of customer experience and fast-track to future-ready utility.
We are witnessing a revolution in the utilities are reimagining their business – from interacting with customers to managing their physical assets and bringing technology into the workforce. How can utilities bring all of these together? With the power of connected digital platforms.
Smart Mobile Workforce (SMW)® Platform by SEW is Helping Waterscan to Automate the Field Service Processes, Reduce the Operational Complexities and Scale Up Service Delivery
By digitizing and innovating, energy and water sector is spearheading industry focused smart mobile field service excellence. Exploring technological trends and developments that are redefining FSM market across industries, utilities can seek inspiration to improve field service.
With technological interventions in utility field services, companies can increase worker productivity, improving operational efficiencies. But succeeding with this is as much a people challenge as a technology challenge. For effective transition, utilities must combine new technologies with a focus on productivity and user experience.
