Managing a distributed field workforce across a 5,000-square-mile service territory, with disconnected systems, paper-based workflows, and limited real-time visibility, posed a direct risk to Omaha Public Power District's public power mission. OPPD partnered with SEW.AI to deploy SmartWX, an AI-driven Digital Workforce Experience (WX) platform purpose-built for energy and utility providers, replacing fragmented legacy tools with a single, connected field service ecosystem.

Download the case study to learn:

• How OPPD unified work order management, intelligent scheduling, GIS asset visibility, and fleet telemetry into one connected operational environment
• How SmartWX integrated with IBM Maximo, Distribution OMS, Oracle CC&B, Esri GIS, and Smart Fleet Management to eliminate data silos across field and back-office operations
• How paperless Smart Forms and digital workflows replaced manual processes-reducing rework, improving data accuracy, and strengthening compliance
• How OPPD digitized the complete field work order lifecycle-from creation and dispatch to execution and reporting
• How AI-driven scheduling, real-time dispatch, and mobile-first workflows improved field execution across urban and rural Nebraska

Omaha Public Power District (OPPD), one of the largest publicly owned electric utilities in the United States, set out to do something few utilities have achieved-simultaneously connect customer and workforce experiences across a 5,000-square-mile service territory serving more than 893,000 residents. By adopting SEW.AI's connected SmartCX and SmartWX platforms, OPPD moved from fragmented legacy systems to a real-time, intelligent digital ecosystem where every customer interaction informs field execution and every field action updates the customer instantly.

Download the case study to learn:

• How OPPD connected customer experience and field workforce operations into a single, intelligent platform ecosystem
• How a 67% platform {SP1.1} adoption rate and a 5.0-rated mobile app were achieved within weeks of launch
• The role of an intelligent business experience platform for delivering a unified Customer 360 view across service, payments, outage, and field data
• How OPPD digitized end-to-end field operations, from automated work order, automatic scheduling and dispatching to paperless Smart Forms, across a 5,000-square-mile territory
• Key lessons from OPPD's journey to connect customer experience and field operations through a unified digital ecosystem

Imagine a non-profit, community-owned utility that has been serving its customers for over 100 years, but is now facing challenges with managing countless work orders. This inefficiency leads to delays, frustration among field workers, and increased operational costs.

Discover how this long-standing utility turned things around by integrating SEW’s SmartWX Platform. This AI-driven, vertically integrated platform transformed their field operations by ensuring that field workers had timely access to accurate orders and information.

The result? - Faster response times, reduced costs, and a more productive workforce than ever before.

Download the full case study to see how SEW’s Smart WX Platform revitalized this utility's operations and enhanced service delivery.

Discover how one of the largest publicly owned electric utilities in the U.S. tackled its outdated workforce management system with SEW’s SmartWX Platform. Facing challenges in real-time field operations and work order management, the utility needed a solution to streamline dispatching and adapt quickly to changes. SEW’s SmartWX Platform provided a digital transformation by integrating back-office systems with real-time field operations, empowering field workers with mobile access, and enhancing supervisor oversight.

Curious about the results? Download the full case study to explore how this major utility improved efficiency, responsiveness, and overall workforce management.

Driven by a vision to conserve water, reduce costs, and embrace social responsibility, the UK’s leading water utility is committed to tackling challenges for its customers, no matter how complex. To address these challenges, the utility sought a digital intervention that would empower their field workers, streamline workforce management, and automate field service processes.

Learn how they partnered with SEW to adopt the Smart WX platform—a comprehensive digital workforce management solution engineered to enhance operational efficiencies, boost workforce productivity, and elevate customer service. Discover the ease and convenience this platform brings to the daily routines of utility field workers, dispatchers, admins, and supervisors.

A leading 100-year-old US power provider, serving over 1.4 million homes and businesses, faced challenges with outdated legacy systems, siloed communication, and manual processes. These issues hindered workforce productivity and field service operations, making it difficult for the utility to scale. They needed a modern cloud solution to reduce costs, streamline operations, and gain insights into their field workforce.

Download the cases study to discover how they overcame these obstacles by adopting SEW’s Smart WX Platform with AI/ML-driven technology, transforming their field services lifecycle with digital innovation, intelligent automation, and enhanced workforce engagement.