How SEW's Digital CX Platforms Help Utilities Keep Up with AI, CX, and Innovation Imperatives

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Platform

SmartCX PLATFORM
(CUSTOMER EXPERIENCE)

Digital Customer Engagement

Energy Efficiency

Billing and Payments

Outage Management

Multichannel Communication

SmartWX PLATFORM
(WORKFORCE EXPERIENCE)

Auto Scheduling and Dispatching

Location Intelligence

Tech-En-Route

Work Order Management

Asset and Inventory Management

SmartiX PLATFORM
(INTELLIGENT EXPERIENCE)

Energy and Water Analytics

Customer Behavioral Analytics

In-Built IoT and AI Use Cases

Complaints and Violations

Program and Rebate Management

SmartBX PLATFORM
(BUSINESS EXPERIENCE)

Customer Relationship Management

Customer 360

Smart Campaign Management

AI/ML Reporting and Analytics

AI-Powered BX CoPilot

SmartGX PLATFORM
(GRID EXPERIENCE)

Blockchain and AI-ML Technology

Intelligent Energy Exchange

Secure and Smart Contracting

Behavioral Demand Response

Energy Reliability and Resilience

SmartBITs PLATFORM
(BUSINESS INTEGRATION)

Integration Platform as a Service

Scalable Microservices

API Management

Pre-Integration Adaptors

Data Mapping Control
Product
Energy Management

Energy Efficiency

Demand Response

Energy Disaggregation

Advanced E-Mobility

Billing & Payments

Storm Center & Outage Management

Usage & Tracking
Customer Experience

Smart CRM

Customer Service Management

Multichannel Communication

Smart Chatbot

Smart Home Management

Digital MarketPlace

Low Income

SEW Amplify
Field Service Management

Schedule & Dispatch

Enterprise Asset Management

Tech-En-Route

Location Intelligence & Route Optimization

Damage Assessment

Vegetation Management

Smart Wearables

Intelligent Knowledge Management and Training

Smart Meter Management
AI and Sustainability

Water Conservation

Drought Management

Complaints & Violations

Rebate and Program Management

Ways to Save
Industry
Power
Unlocking the Digital Value for Power Providers, Globally

Gas
Digitally Transforming Operations for Gas Providers

Smart Cities
Driving Innovation for Smart Cities to deliver a Sustainable Future
Energy Retailers
Reimagining the Retail Energy Experiences with Digital Platforms

Water
Charting the Digital Transformation Journey for Water Providers

Solar
Advancing Solar Power with Powerful Digital Solutions
E-Mobility
Advancing E-Mobility with Innovative Digital Solutions

Communication Service
Building Intelligent CX for Communication Service Providers
What's New!

The Power of People + Honest AI for Energy and Water: Our Vision for Achieving Global Sustainability

SEW Positioned as a Leader in IDC MarketScape Report for Worldwide Digital Customer Engagement Solutions for Utilities
Developer
Company
About Us
Together with Energy and Water Providers, We are on a Mission to Engage, Empower and Educate Billions of People

Newsroom
Explore the Recent News, Upcoming Events, and Accolades

Thought Leadership
Coming Straight from Industry Experts, We Break the Clutter for You with our Thought Leadership Content.
Careers
We are Looking for Skilled and Innovative Individuals to Help us Shape the Future

Partners
Nurturing Strategic to Create and Deliver Best-fit Technology and Business Solutions for Customers

Our Team
Dedicated to Driving Change our Leadership Team Brings Deep Domain Expertise to Accelerate Utility Business Value.
What's New!

The Power of People + Honest AI for Energy and Water: Our Vision for Achieving Global Sustainability

SEW Positioned as a Leader in IDC MarketScape Report for Worldwide Digital Customer Engagement Solutions for Utilities
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What's New!

What's New!

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Connecting People with Energy and Water Providers