Discover how the City of Toledo, Department of Public Utilities (DPU) transformed citizen engagement and operational efficiency through a unified digital customer experience platform, powered by SEW’s SmartCX.

Faced with legacy systems, rising service expectations, and underserved digital access, Toledo embarked on a mission to make water services more inclusive, responsive, and real-time. This case study reveals how they:

• Enabled anytime, anywhere access to water services via web and mobile
• Delivered multilingual, citizen-first interfaces to foster digital equity
• Empowered residents with real-time usage data, smart alerts, and flexible payments
• Reduced operational strain on city staff through digital self-service
• Strengthened community trust and engagement with proactive communication

This is more than a digital transformation story—it’s a blueprint for how public utilities can lead with purpose and innovation.

Clean energy advancements are transforming our energy systems, reducing carbon footprints and driving the evolution of the grid towards decentralization. Fueled by renewable energy and smart technologies, this transformation demands advanced energy management solutions and effective customer partnerships.

We are thrilled to present our latest e-book, which explores how the synergy between People and AI is reshaping modern utilities in the constantly changing energy landscape.

Discover Key Insights Inside:

• The Evolution of the Grid
• Catalysts of Grid Innovation
• Decentralized Architecture of Today’s Grid
• The 2P Approach
• Key Imperatives for Utilities
• Key Benefits and Value Drivers
• Bringing the Customer and the Grid Closer
• Connected Energy Ecosystem
• The Path Moving Forward