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Energy Industry Innovation Award

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City of Toledo’s Journey to Citizen Empowerment using Digital Innovation

Discover how the City of Toledo, Department of Public Utilities (DPU) transformed citizen engagement and operational efficiency through a unified digital customer experience platform, powered by SEW’s SmartCX.

Faced with legacy systems, rising service expectations, and underserved digital access, Toledo embarked on a mission to make water services more inclusive, responsive, and real-time. This case study reveals how they:

Energizing Our Tomorrow - Powering Grid + People for a Sustainable Future

Clean energy advancements are transforming our energy systems, reducing carbon footprints and driving the evolution of the grid towards decentralization. Fueled by renewable energy and smart technologies, this transformation demands advanced energy management solutions and effective customer partnerships.

We are thrilled to present our latest e-book, which explores how the synergy between People and AI is reshaping modern utilities in the constantly changing energy landscape.

Discover Key Insights Inside: