Reliable outage management depends on more than restoring power quickly. It requires keeping customers informed, empowering field crews with real-time intelligence, and coordinating every stage of the outage lifecycle through a single connected ecosystem.

Serving more than 855,000 customers across 13 counties, Omaha Public Power District (OPPD) modernized its outage operations with SEW.AI's Smart Storm & Outage Management Platform. By connecting customer experience, workforce operations, and outage management into one intelligent platform, OPPD transformed how outages are reported, dispatched, restored, and communicated - delivering faster response, greater visibility, and a more connected experience for customers, service teams, and the workforce.

Download the case study to learn:

• How OPPD unified customer experience, workforce operations, and outage management into one connected digital ecosystem
• How customers can report outages, track restoration progress, and receive proactive updates across web, mobile, SMS, email, and IVR
• How AI-driven dispatch, real-time field visibility, and weather intelligence improved outage response across a 13-county service territory
• How OPPD delivered more than 4 million notifications, achieved 99.99% platform uptime, and enabled real-time outage visibility at scale
• Key lessons from OPPD's journey to modernize outage management while improving operational efficiency and customer trust

The energy and utility sector is entering a new phase of AI adoption, where success is no longer defined by experimentation, but by the ability to scale intelligence across the enterprise.

In this exclusive whitepaper, SEW.AI introduces the People + AI operating model - a practical framework for utilities to move beyond generic AI and build trusted, explainable, and scalable decision intelligence powered by Vertical AI.

From overcoming data silos and model drift to enabling human-centred AI across customer, workforce, and grid operations, this guide brings together industry insights, real-world challenges, and a forward-looking vision for super intelligent utility platforms.

Designed for utility executives, technology leaders, and operations teams, it provides a clear road-map to help organizations transition from isolated AI initiatives to connected, platform-driven intelligence.

Download the whitepaper to explore:

• Why generic AI falls short in regulated, safety-critical utility environments
• The data, trust, and scalability challenges limiting AI adoption today
• How Vertical AI delivers domain-specific, reliable, and explainable outcomes
• The role of People + AI in strengthening governance, accountability, and decision-making
• How to break down silos with connected, platform-based architectures
• The evolution from traditional AI to agentic AI systems
• Six strategic priorities for leaders preparing for the next generation of utilities
• How SEW.AI COSMOS converges customer, workforce, and grid intelligence
• What it takes to build and operate super-intelligent utility platforms

Download the report to discover how your organization can move beyond pilots and lead the transition to a more intelligent, connected, and resilient energy future.

Utilities today are under growing pressure to deliver reliable service, improve customer experience, and modernize operations, all while working within complex regulatory and operational environments.

GAMIG set out to address these challenges by strengthening digital self-service, improving operational efficiency, and enabling better coordination across customer-facing and internal teams. By adopting a connected, utility-focused approach, GAMIG was able to streamline key journeys, reduce friction, and create more consistent experiences for the people and communities it serves. To understand how this transformation was achieved, we’ve captured the journey in a detailed case study.

Download the case study to learn:

• How GAMIG approached digital modernization across customer and operational touchpoints
• The role of connected platforms in simplifying service delivery
• Key outcomes achieved across efficiency, engagement, and reliability
• Practical insights other utilities can apply in their own transformation journeys