Today’s consumers are writing the rules for themselves: how, when, and where they want to pay their bills. Consumer billing preferences are increasingly becoming more digital due to convenience, control, and speed. With the rise of mobile channels and mobile wallet payments, utilities have an opportunity to embrace digital media – for bill presentment and payments. This document covers the changing billing and payment preferences for consumers and explores opportunities for utilities.

As the utility industry looks to step up its game, industry leaders are focusing on upgrading the entire end-to-end customer experience. With real-time payments capabilities, integrated platforms, and virtual assistants continuing to alter the payments and billing landscape, utilities should monitor evolving customer preferences and embrace adaptability. Download the document to explores how the utility billing and payments landscape is changing and what utilities can do to tap into this evolution and enhance customer experience.

India- A land of Billions. Billion Ideas. Billion Innovations. Billion Possibilities. We know India as a nation rooted in culture and history, one that is continually innovating and set to dictate the future. Innovation that made Pushpak Vimaan back in the age of Ramayan to Mangalyan in the 21st century, India’s scientific prowess is well known to the world. Similar is the story of the energy and water ecosystem in India. It is the story of reverence and innovation. In this whitepaper, we decode the Indian Energy-Power Landscape and talk about the CX revolution underway.

How billions handle and manage these resources will undoubtedly have ramifications that the world witnesses. Marry this with the digital age, and we would see a big bang revolution. How India learns, adapts, and manages its energy and water, therefore, has a global audience. Access the Whitepaper and read this story. We hope you find it insightful.